Recent Posts

Helping after Harvey

4/20/2018 (Permalink)

Storm Damage Helping after Harvey Captured is just one of the many neighborhoods affected by Harvey.

Hurricane Harvey was definitely a storm for the record books. More than 20 Trillion gallons were dropped across Texas and Louisiana, with an estimated 185,149 homes affected according to ABC News. When dealing with devastation of this scale, it is beyond doubt that only a company with national resources can withstand this kind of wreckage. SERVPRO of Stone Oak was there to aid as many people as possible, and after there was no one left to help in the area we started off at we migrated to Port Aransas, TX to assist even more affected families. No one wants to have such a disaster affect their daily lives, and in the case of such a massive storm like Harvey, but it is always better to know who you will call if you get caught in a tragedy. If your home gets caught in a disaster area, call (210)-858-9696 to see how we can help!

Smoke Damage, What Are The Facts?

4/7/2018 (Permalink)

Fire Damage Smoke Damage, What Are The Facts? After the fire subsides, smoke can cause severe secondary damage if not handled immediately after the fire.

Did you know there are different types of smoke? Not only are there different types of smoke damage, but each different kind has different ways it has to be re-mediated differently, and can cause different types of damage.

Wet Smoke – Plastic and Rubber

  • Occurs in smoldering fires that burn at a low temperature
  • Typically has strong smoke odors and can be sticky
  • Can smear during cleanup due to its oily texture, making cleanup difficult

Dry Smoke – Paper and Wood

  • Occurs fast burning fires that burn at a high temperature
  • Typically has a dry, powdery texture
  • Does not smear much during cleanup

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible
  • Can discolor varnishes, paints, and other finishes
  • Incredibly strong smell

Even though every fire damage situation is a little different, and many different techniques could be required to properly re-mediate the damage caused. If you are looking for a restoration company that specializes in fire and water restoration, call (210)-858-9696 and we can help you get your home back to its preloss condition.

Can bleach get rid of mold?

3/25/2018 (Permalink)

Mold Remediation Can bleach get rid of mold? Black mold can cause some serious health effects, and as soon as it is noticed, it needs to be properly removed.

It doesn’t take too much of a search to try and find DIY ways to get rid of mold on your own, but what many people seldom realize that attempting to clean mold yourself is usually dangerous and ineffective. The most common DIY remedy available is bleach, which has some common misconceptions as to how well it will remove mold.

Most people ask: Will bleach remove the mold? And the answer is not a simple yes or no. Mold can be removed with bleach. But only on completely impermeable surfaces like on a bathtub or shower tiles. The issue is that mold loves to grow on more porous surfaces, and the bleach does not completely kill all of the mold in those surfaces. Mold spreads roots (called Mycelia and Hyphae) deep into porous surfaces, and while the bleach MIGHT kill the mold on the surface, it will not completely rid you of the problem.

When dealing with something that can cause some adverse health effects, it is best to leave the job to a certified, experienced, and professional like SERVPRO of Stone Oak. If you have found mold in your home, give us a call today to see how we can help! (210)-858-9696

Water Damage at a San Antonio Business

3/14/2018 (Permalink)

Commercial Water Damage at a San Antonio Business Our technician was able to arrive on site just in time to save the beautiful wood floors that were in the bathroom at this senior care facility.

This water loss occurred at a senior care facility in the Shavano Park, TX. One of the toilet supply lines burst, and SERVPRO of Stone Oak was quick to arrive on scene.

Remediating a Water Loss on Commercial Properties Presents unique Challenges


When we arrived our technician noticed that there were 6 severely affected rooms, but there was no extensive damage thanks to our expedient arrival on scene. The main concern of the business owner, was that they would not have to evacuate the facility and relocate the residents while we worked to make sure the area was dried down properly. Thanks to our experience working with commercial facilities, we were able to allow the facility to continue day to day operations, so that they could care for their residents and there was no income that was lost for the company. Had the mobilization time been much slower, this senior care facility could have ended up with much more extensive work needing to be performed, causing them to have to deal with business interruptions and a much more costly remediation bill.

About SERVPRO of Stone Oak


SERVPRO of Stone Oak specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

San Antonio 24 Hour Water Damage Emergency Service

3/4/2018 (Permalink)

Commercial San Antonio 24 Hour Water Damage Emergency Service We are ready to mobilize and get you back in business as quickly as possible, all you need to do is give us a call!

Water damage can be an incredibly large interruption for your business, it can cause you to shut down on days when you could normally be operating, and the unexpected expenses alone can be a huge hassle. The other issue is when a water loss occurs, it may not always be during business hours and it can be hard to find someone who will be ready to tackle your disaster as soon as it happens. SERVPRO of Stone Oak is equipped to handle losses of any size or type, for businesses such as:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

Disaster doesn’t wait for normal business hours, and neither do we!

SERVPRO of Stone Oak is available 24 hours a day to restore your San Antonio property and get you back to business. If you have a large loss, and more resources are needed, we can utilize our Disaster Recovery Team, which is a network of 1,700 Franchises to help get you back in business and minimize losses.

Call us at (210)858-9696 today!

GOT MOLD?

2/21/2018 (Permalink)

Mold Remediation GOT MOLD? This home was affected by a severe mold infestation that was left to spread throughout the home.

If you find mold in your home it can be cause for a bit of panic. There is good news: not all mold is bad; in fact, mold is everywhere! Molds occur naturally throughout the world and are present in nearly every environment. The main cause for concern is when mold invades your home.  As well as the possible health effects, mold in a home can cause expensive damage to the materials used to build your home, give off a very musty odor, and not to mention, it is just unsightly! Not only are these things reason enough to have it removed, and more importantly, by a professional. Too many times homeowners attempt to clean up a mold problem by spraying bleach on the area and wiping it up, but if cleanup was done improperly, the mold has a higher chance of spreading and causing even greater damage. It is important to work with an expert mold remediation contractor when it comes to ridding your home in San Antonio, Texas of mold. SERVPRO of Stone Oak has the knowledge, tools, and experience to do an effective and thorough job to cleanup mold.

Got Mold? Call (210)-858-9696 and ask how we can help!

What do I do if I have had a house fire?

2/21/2018 (Permalink)

At the time of an emergency, it can often be hard to think about what to do when disaster strikes, here at SERVPRO of Stone Oak we understand how trying this time can be, and are here with a plan to help make this process as easy for you as possible. Every fire is a little different, but with these steps you will have a slightly better idea of how the general process works, and in turn that will make it a bit easier to restore your home to its preloss condition.

Step 1: Emergency Contact (210)-858-9696

Step 2: Inspection and Fire Damage Assessment

Step 4: Water Removal and Drying (if water damage is present)

Step 5: Removal of Smoke and Soot from All Surfaces

Step 6: Cleaning and Sanitizing

Step 7: Restoration

How To Avoid Mold After A Water Loss:

2/20/2018 (Permalink)

Take Precautions

When you are faced with a water loss, whether it is a pipe leak or a bathtub overflow, failing to act quickly or can greatly increase your chances for having secondary damage. Did you know that mold is more likely to grow after a water loss if the damage goes left unchecked or isn’t dried down properly for more than 24-48 hours? SERVPRO of Stone Oak professionals handle water damage every day and know prompt action is required to prevent mold growth. Organic materials found inside buildings, such as wood, paper, drywall and insulation are perfect food sources for mold to flourish. If your property has sustained recent water damage, it’s vital to remove excess water and dry the structure promptly and properly, as well as to keep the following in mind:

  • The key to mold control is moisture control.
  • Do not blow air across any surfaces with suspected or visible mold growth.
  • Do not attempt to dry or clean the area yourself.
  • Make sure you stay out of any area that you suspect has mold growth.

Remember: The best way to avoid mold damage after a water loss is to act fast!

If you think you have a mold problem, or a water loss has recently occurred at your residence or business and you are worried about mold or water damage, call SERVPRO of Stone Oak (210)-858-9696 so that we can help ease your mind and keep your property in tip-top shape!

Who are you going to call?

2/20/2018 (Permalink)

Everyone has heard of Stop. Drop. and Roll!, but does your family have a plan in case there is a fire? Where are all of your important documents? Do your kids know to check the door to see if it is hot before they open it? Do you know your insurance policy number?

These are some of the most important things to consider in the event that disaster strikes. But once you’ve secured all of your valuables and your family’s safety, who do you call to help with the repairs on your home? Choosing a restoration company for fire cleanup is the most important task at-hand after a fire. Many companies offer fire cleanup services, but some fail to provide efficient and effective services. Avoid such a scenario and choose a restoration company that offers experience and expertise; a good reputation; competitive pricing; and who stands behind their work.

 We here at SERVPRO of Stone Oak incorporate all of these things into our work, and we understand how stressful times like these can be! Call us at (210)-858-9696 and let us give you some peace of mind while we work with you to get your home back to normal as soon as possible!

Your Commercial Restoration Experts

2/20/2018 (Permalink)

Don't wait to develop a plan for your commercial water loss, fire, or mold damage until its too late; setup your SERVPRO Emergency READY Profile and have a plan to safeguard your business!

SERVPRO of Stone Oak utilizes the latest technology in order to expedite the mitigation process further increasing our value to our customers. The SERVPRO Ready Plan is a tool for property managers and owners. By developing a SERVPRO Emergency READY Profile for your  business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business and keep your livelihood up and running!

Call your local SERVPRO of Stone Oak at (210) 858-9696 to help with your Emergency READY Profile, and be “Ready for Whatever Happens” in 2018!

Preparation is the key to making it through any sized disaster, whether it is a large fire or area flood, or just a minor water leak.  Having an Emergency READY Plan may help minimize the time your business is inactive, and get you back in the building following a disaster.

SERVPRO of Stone Oak has restoration experts available 24 hours a day to get your business back up and running.  Our expertise includes restoration services for fire and water damage, and we are also your business’s best resource for mold mitigation and removal.