Recent Why SERVPRO Posts

5 Ways To Cook Safely

12/1/2021 (Permalink)

Pan on flames while cooking Don't leave pans unattended.

Avoid Kitchen Hazards

Many people in Timberwood Park, TX, love to cook. But even seasoned chefs sometimes make costly mistakes. Here are five helpful ways to avoid kitchen hazards such as a drain clog or grease fire.

1. Keep Your Vents Clean

It’s important to keep the vent screens above your stove clean. Otherwise grease can build up on the screen and inhibit the ventilation becoming a contributing factor in a kitchen fire. The grease build-up could even make a fire worse.

2. Don’t Leave Pans Unattended

Most cooks know never to lean a pan unattended on the stove. The pan could be knocked over, grease can splatter, or the food can be allowed to cook too long. Each of these things can be a fire hazard.

3. Don’t Put Grease Down the Drain

When you're done cooking it may be tempting to pour the hot grease down the drain. Built up grease in drain can lead to a drain clog and sink overflow. Instead the grease can be poured into a container, allowed to cool and then placed in the trash.

4. Wipe Out Greasy Pans Before Washing

Wipe out any remaining grease and food particles before washing your pans. This can help prevent buildup that may lead to a sink clog.

5. Call a Professional to Service Appliances

If you’re having problems with your stove or drain it may be time to call a professional. They will know how to fix the problem without causing a potential electrical fire. These can come from attempting to fix a broken stove or clogged dish disposal without the correct tools. If fire or flooding does occur, then a fire and water damage restoration service may be able to help.

Following these tips can help you prevent problems like a drain clog or grease fire. Never leave your stove unattended when it’s on, don’t put grease down the drain, and call a professional if your kitchen appliances need maintenance. In the event a fire or flooding does happen in your kitchen, then a restoration professional may be able to help.

4 Tips for Controlling Mold in Your Home

10/11/2021 (Permalink)

Black mold growth on a drywall beside an electrical plug. Mold growth on the drywall in Timberwood Park, TX.

4 Mold-Resistant Tips for Your Home

You may have heard that it’s impossible to wholly get rid of mold because of how it pervades every aspect of your Timberwood Park, TX, home, including omnipresent spores in the air around you at all times. That doesn’t mean you can’t control mold, however, and both prevent its spread and return. Take a look at a few tips for managing your mold problem and ensuring mold prevention.

1. Fix Those Leaks

One of the worst culprits when it comes to mold growth is leaks. Not only do leaks cause water damage, but they create spots of damp where mold proliferates as the moisture and organic matter feed the spores. Check your roofs, windows, appliances, and walls for dark spots and other signs of leakage, and address them promptly with proper repairs and mold remediation.

2. Respond Rapidly to Flooding

If you’ve had a flood in your home, you may be dealing with more than just water damage. You may have an environment ripe for mold growth in stagnant standing water and soaked furnishings. Immediately remove any waterlogged furnishings or carpeting, and dry out the area as much as possible. Be aware that you may be dealing with water soaked beneath the floorboards or into the drywall.

3. Properly Ventilate Your Home

Proper ventilation can go a long way toward drying out any damp areas in your home where mold may grow. It can also prevent condensation, which can be another source of water damage that leads to mold. Open windows and run fans to keep a proper airflow, and use an air filtration device as needed.

4. Eliminate Humidity

You may be noticing a common trend. Moisture is the most prevalent factor in mold outbreaks, and in humid environments you’re asking for another infestation. Dehumidifiers can work wonders to dry out a room and prevent another mold attack. This can be particularly useful in climates where humidity is the norm.

How To Stop Black Mold in Its Tracks

9/20/2021 (Permalink)

Mold growth around bathtub. With mold remediation, you can have your home and peace of mind back in no time.

When mold strikes, the last thing you want to do is spread it throughout your Stone Oak, TX, home. Even though mold loves moisture and typically festers in wet, warm areas, spores from spreading mold can easily travel from one room to another via air movement. There are certain places and things in your home that should be frequently checked and thoroughly cleaned to keep mold at bay. These include the following:

• Moldings around windows and doors
• Musty basements
• Humidifiers
• Bathroom tiles
• Surfaces surrounding air conditioners
• Refrigerator door seals
• Shower stalls and curtains

Taking care of moisture issues is one of the best ways to prevent mold from starting and growing. If you’re past the prevention stage, it is vital that you stop spreading mold at the first sign of a problem with professional mold remediation.

Leave Black Mold to the Professionals

While DIY may be the way to go with some home projects, getting rid of a mold infestation isn’t one of them. Trying to take care of such a tricky substance by yourself often does more harm than good since the spores that move through the air are virtually undetectable by the naked eye. Mold remediation companies are thoroughly trained to prevent the spreading of black mold. They have both the tools and the skills to get your home back to normal from start to finish. Some of these steps include the following:

• Performing initial inspections
• Filtering the air in your home
• Containing the mold
• Removing damaged and diseased materials
• Repairing and restoring your home to its original condition

Because mold spores move quickly through the air and multiply on almost any surface they land on, it’s important that you squash the spreading mold in your Stone Oak, TX, home quickly and meticulously. Don’t let the thought of mold stop you in your tracks. With mold remediation, you can have your home and peace of mind back in no time.

3 Materials That Can Encourage Mold Growth

8/31/2021 (Permalink)

A technician removing black mold on one wall SERVPRO can help you with any mold damage in your home.

3 Materials That Promote Mold Growth

After flooding ravages your San Antonio, TX , home, facing cleanup efforts can be daunting. There is much to do, from calling a flood cleanup and restoration company to drain away the water to retrieving items that have been damaged. As you move through this phase, you may discover that mold damage has affected some of your belongings. While mold does not grow on every surface, there are several that can accelerate its growth pattern, especially after a flood.

1. Wood

Wood can display mold and mildew growth as early as 24 hours after a flood occurs. Mold feeds on wood because it is organic and because as a fungus, mold does not require sunlight to grow or spread. Some items that may be affected by mold growth include furniture, wooden floors and decorative moldings around doors and windows.

2. Paper

Because paper is made of wood pulp, it can be quite vulnerable to mold. This means the fungus can affect important documents if they were exposed to moisture or high humidity after a flood. You may want to retrieve these papers as soon as possible and set aside any books or other paper treasures you wish to restore. Your mold remediation experts may be able to offer you additional advice about how to salvage them.

3. Drywall

Finding mold damage on drywall can be common after a flooding mishap, no matter the grade of the water. The fungus may also affect insulation behind any drywall and cause it to rot. Any affected drywall should be cut away and the insulation replaced, as it cannot be dried or salvaged and may smell unpleasant once it starts to mold.

After a flood in your San Antonio, TX, home, you may be dealing with a variety of mold damage. While mold can affect many different belongings in your home, taking action right away can help you begin the process of remediation and prevent further damage to your home and treasured items.

Black Water Contamination Happens More Quickly Than You May Realize

2/25/2021 (Permalink)

Blue background of water with the words WATER CATEGORIES in the middle There are three categories of water damage.

Water damage leads to many adverse effects, including contamination. As a business owner, you should be acutely aware of this issue. Blackwater, in particular, can be hazardous.

Categories of Water Contamination

There are three categories of water damage that are dependent on the level of contamination present:

  1. Category 1 is clean (or white) water;
  2. Category 2 is greywater;
  3. And category 3 is black water.

Category 1 Examples
Clean water is the least contaminated of the bunch. It occurs during issues such as:

  • Broken pipes
  • Bathtub overflow
  • Sink overflow
  • Appliance malfunctions that only include problems with the water supply line

This is not an exhaustive list, but it contains the type of simple water supply issues that would constitute clean water leaks into your space. Clean water may sound more appealing, but it can damage the integrity of your space, as well as descend into category 2 or category 3 territory if left untreated or stagnant.

Category 2 Examples
Greywater doesn't sound pleasant, and it can cause unpleasant side effects if encountered. It harbors microorganisms such as fats, oils, chemical agents, bleach, and germs. It is harmful and needs to be contained. Here are some issues that may constitute greywater:

  • Toilet water leaks (with urine only)
  • Dishwasher leaks
  • Spa bath malfunctions
  • Sump pump failures
  • Dishwasher malfunctions
  • Washing machine damages

It includes any sort of water leakage that is in contact with the microorganisms mentioned above. If left untreated, it can quickly become septic.

Category 3 Examples
This is when black water enters the picture. This contains even more toxic agents than category 2. This can happen when the water source, itself, is contaminated, such as during:

  • Sewage leaks
  • Flooding
  • Standing water
  • Storm surges

If you suspect that water is contaminating your business in San Antonio, TX, it's best to contact your local remediation experts as soon as possible to determine the category and perform sewage cleanup, if necessary.

Maintain Air Ducts to Avoid Mold

12/14/2020 (Permalink)

Male technician cleaning industrial air conditioner indoors Maintain your air ducts to avoid mold

Black mold loves to grow in dark locations, which tend to provide the water, food, and temperatures needed for survival. For businesses in San Antonio, TX, a common place for spores to flourish are in the air ducts. If the humidity levels are too high, it can create excess moisture while the accumulated dust is an ideal food source.

Signs of Growth

Staying diligent about replacing filters and ensuring the HVAC system is regularly inspected are two key ways to avoid a fungus issue. During humid periods, being extra cautious is important. While looking for black mold may not immediately send you to the ducts, below are three signs that they might be the source of a problem.

Musty Odor While HVAC Runs – If there is enough growth, it will be being to produce a distinct musty odor. If it is in the ducts, the air is circulating through the colony and potentially carrying it to other areas. That usually makes the smell more noticeable as opposed to when it is off and the spores have settled.


Mold on Vents – Microscopic spores can settle on the vents, which can eventually lead to visible signs of a problem. If a musty odor persists but there isn’t any mold on the outside, take the vent off and inspect the backside.


Growth in Appliances – Since there is a good chance the furnace is located in a dark, damp area of the building, it may be the source of the mold issue.

Removal and Cleanup
Clean ducts are important, so ensuring that they are free of fungus growth and relatively clean is necessary. If mold is detected, the removal and cleanup can be a time-consuming challenge. In many cases, it will require taking apart appliances and cleaning the entire system. To ensure the problem is completely eradicated, trust a mold remediation and restoration company to take the hassle out of getting fresh air back.
Dealing with black mold isn’t a fun endeavor. It can also be tricky to locate it. The moment you see signs of trouble, get help that is Faster to Any Size Disaster.

How To Prevent Mold Growth

12/1/2020 (Permalink)

Bathroom vent fan Ventilation is an important step in preventing mold growth

Ways To Keep Your Bathroom Mold-Free

When you're a homeowner in Stone Oak, TX, there are many household problems that you need to keep an eye out for, such as mold. Especially within bathrooms, mold can be a serious issue if left untouched because mold thrives in moisture. Luckily, there are many different prevention tactics you can use to keep your bathroom mold-free.


Keep Air Flowing
Ventilation is an important step in preventing mold growth. Bathroom mildew thrives in moist, damp areas, so the drier you keep your bathroom, the better. There are many ways to keep your bathroom ventilated, such as:

  • Crack windows or doors
  • Run the exhaust fan during showers and 30 minutes after
  • Invest in a dehumidifier or air conditioning unit

Taking care of any type of humidity problem or air ventilation issue will prevent mold-growth and other problems, such as chipping paint or ruined wallpaper.


Get Rid of Excess Water
Be sure to mop up any excess water from showers or the sink to prevent bathroom mildew. In addition to obvious water puddles, remember to fix leaks or pipe problems, which can create puddles, as well.


Take Care of Grout
Grout can cause serious mold and mildew problems for bathrooms. In addition to scrubbing it every few weeks, be sure to reseal grout lines every year to lessen the chances of mold growth.


Let in the Light
Mold and mildew thrive in moisture, but they are also attracted to dark spaces. Although it is not always possible to keep lights on in the bathroom, be sure to have curtains open when you can or buy lights with a timer to keep mold away.
Bathroom mildew and mold is a common problem for homeowners, but there are ways to prevent it. In the event your home does have mold, it's important to call in remediation experts as soon as possible to take care of the problem.

5 Steps for Mold Remediation

10/7/2020 (Permalink)

hand with yellow rubber glove holding a bottle spray pointing at wall with mold Mold cleaning services in Stone Oak, TX

Five Steps To Remove Mold

Most people know that mold can cause damage to homes and belongings. Thus, finding black mold in your Stone Oak, TX, can be a traumatic experience. Mold is found everywhere, including indoors and outdoors. Mold spores travel through the air in undetectable amounts because they are tiny organisms. Mold doesn’t become an issue until there is a moisture problem. If you do encounter mold in your home, here are five steps to remove it.

1. Contact a Restoration Specialist
The first step in mold remediation is contacting a mold restoration specialist. People often mistakenly think that they can spray chlorine bleach to get rid of mold. Complete mold removal is much more complex than this and should be handled by professionals who have the equipment and training to do the job safely and quickly. Black mold can grow and cause significant damage in just 24 hours if moisture is present.

2. Inspection
A mold specialist will start with a complete inspection of your home. Mold can only grow if water is present. Therefore, it’s pertinent that the source of water is found and eliminated. Common water problems include leaks, condensation around windows, and high humidity levels.

3. Containment
Mold spores are naturally found in the air and don’t cause a problem until they are allowed to grow and become more numerous. One of the most important steps when removing mold is not spreading additional spores into the air. Restoration specialists have tools, such as negative air chambers, to accomplish this important step.

4. Removal
Professionals will use various treatments to eliminate black mold. Unfortunately, porous materials will need to be removed from your home and thrown away. Carpet, drywall, and other belongings may need to be replaced.

5. Cleaning and Restoration
The final step is cleaning and restoration. Professionals can clean your non-porous belongings and remove moldy odors. Walls, carpet, and other items that had to be removed are also replaced during the final step.
Mold cleanup involves specific steps that need to be followed. A mold remediation specialist can help remove mold from your Stone Oak, TX, home.

Should I Get a Mold Inspection Before Buying a Building?

9/4/2020 (Permalink)

Mold remediation specialist inspects walls Mold remediation specialist inspecting walls on a Timberwood Park, TX building

When Should You Purchase a Mold Inspection Or Not?

Building inspections can be expensive. If you are thinking of purchasing a Timberwood Park, TX, property, you probably have a lot on your mind. You want to be absolutely sure that the property is a smart investment, so the presence of an established mold could be a disaster if you find it too late. You should understand the indicators of mold growth so you can order a mold inspection if you need one.

Problem Areas
Mold is a type of fungus that exists in many environments. Initially, mold spores travel through the air in small quantities until they enter an area with sufficient moisture to develop into a significant colony. While some molds are invisible, they are sometimes detectable by the musty odor they give off. Visible mold tends to accumulate in certain areas that have been exposed to water:

  • Underneath sinks
  • Above and around showers
  • Near windows
  • Underneath broken roofing
  • Humid basements

A building that has suffered water damage from any serious storm event is at risk for a mold problem. Similarly, any space that has been exposed to a burst pipe in its history, has had many previous occupants or has been unoccupied for an extended period may have developed an infestation that warrants your attention.

What to Look For
Obvious signs of mold include colored blotches or patches that develop in moist areas. Although the term black mold is commonly used to describe a troubling type of mold, hazardous molds are not necessarily limited to those that are black in color. Organic, porous surfaces, such as wood or drywall are ideal surfaces on which fungus can develop. Mold can have a variety of signs and appearances, so having a mold inspection done by a professional is always the best way to determine whether a space is truly infested.
When making a decision on whether or not to purchase, mold can easily swing your choice one way or the other. While a mold inspection can feel like an unnecessary expense now, consider that one may save you many times the cost in the long run.

What That Smell From Your Washing Machine Means

7/30/2020 (Permalink)

hand with yellow glove and with a spray pointing at black mold on wall Mold cleanup in Stone Oak, TX

What That Smell From Your Washing Machine Means

Nothing is worse than getting ready to wash a large batch of dirty laundry and getting hit by an overpowering smell emitting from your washing machine. That's a mold smell, and it could mean mold is elsewhere in your home, including:

  • The air
  • The walls
  • The pipes

It may be necessary to consult with a Stone Oak, TX, mold remediation specialist to do the following:

Locate the Source
Finding the origin of the mold you smell is critical to containing its spread. Mold containment services can measure the number of mold spores in an environment and track their source by calculating their density. Infrared cameras can detect moisture in walls and ceilings, indicating the presence of mold in those spaces. Often, leaky pipes and clogged gutters are the cause of excess moisture.

Contain the Mold
Once you determine that mold is causing the odor in your washing machine, and you've located its source, you will want to prevent spores from spreading. Although mold-infested structural elements are not replaceable, state-of-the-art dehumidification methods can remove moisture from hard to reach places, inhibiting the spread of mold. Air filtration systems can be employed to address airborne mold spores that have likely spread through the air if you can smell them.

Mold Prevention
A mold remediation company can confirm that it is impossible to avoid mold entirely, but three conditions promote its spread:

  • High humidity
  • Poor airflow
  • Low light

It may seem counter-intuitive to lower the humidity in a washing machine, but this is possible when the machine is not in use. Immediately remove wet clothes and keep the door open to prevents stagnant water and allow the interior chamber to dry thoroughly. Running a cycle with white vinegar followed by baking soda periodically will help get you back to clean, fresh-scented laundry.
If a mold smell suddenly occurs in your home, contact a Stone Oak, TX, mold remediation service immediately.

How To Bounce Back From Storm Damage

6/16/2020 (Permalink)

Down power lines and electric equipment in residential neighborhood Power outage in San Antonio, TX

If you are struggling to recover from storm damage to your commercial building in San Antonio, TX, it may be difficult to know where to turn. If the damage is significant, you need to find a competent disaster recovery team that is trained in handling large losses.

How To Locate a Reputable Company

SERVPRO is the leading storm damage restoration service because of its expertise in handling damages from catastrophic events. All technicians are trained to restore your property safely and thoroughly. With franchises located all around the country, you can find a professional to help you 24 hours a day. SERVPRO has helped in a number of disaster recovery efforts, including the storm response for each disaster listed below.

2017 California wildfires, and Hurricanes Irma and Harvey
2016 Hurricane Matthew
2015 Floods in the Carolinas
2012 Hurricane Sandy
2007 Floods in Chicago and Ohio, and California wildfires
2005 Hurricanes Katrina, Wilma, and Rita

What To Expect During Water Damage Recovery
Professionals will inspect the area and assess the damage. The water will be removed using industrial pumps and vacuums. The drying process will be facilitated by air movers and dehumidifying equipment. The entire area will then be cleaned and sanitized, using air scrubbers and antimicrobial treatments. Restoration can then take place. If damage isn’t significant, the restoration may only involve the replacement of carpeting and some drywall panels. If the damage is extensive, rebuilding of structures may be necessary.

What To Anticipate During Fire Damage Recovery
Similar to water damage, the area is inspected to assess the extent of the damage. If the windows, walls, or roof have been compromised, they will be boarded up or covered in a tarp. Water damage caused by fire hoses will be dried. Specialized equipment is used to remove smoke and soot, and the entire area is sanitized. Restoration can then begin. 
Disaster recovery can be traumatic, but choosing experienced professionals will ensure that the job is done right.

Eliminating Mildew Through Proactive Measures

5/4/2020 (Permalink)

Mold. Aspergillus. The finger of the hand points to the black fungus on the white wall. Mildew buildup in a San Antonio, TX home

Eliminating Mildew Through Proactive Measures

The potential for household mold has been a growing concern for decades. As evidence, a 2001 National Association of Realtors publication named mold the “disclosure du jour in residential real estate.” Though mold can bloom anywhere, the bathroom hosts an especially inviting environment. What's more, an ongoing humidity problem will encourage the spread of a related fungus, bathroom mildew; if unchecked, this condition will likely lead to an explosion of black mold, necessitating an extensive mold cleanup.

Mildew Prevention
Mildew is less invasive than mold in that it grows on top of surfaces, rather than through and behind them. You can prevent mildew buildup relatively easily in your San Antonio, TX, home by enlisting a combination of increasingly involved bathroom-related actions:

  • Wipe down wet shower areas
  • Remove damp towels
  • Open windows
  • Clean and disinfect
  • Repair leaking plumbing
  • Install a ventilation fan

Additionally, if your budget allows for a whole-house process, consider adding an air conditioner to help keep bathroom mildew at bay. Air conditioners pull warm air across cold pipes, cooling the air in turn. Most importantly, the process also dehumidifies the air. Air conditioners work effectively where the climate is moist.

Avoiding Swamp Coolers
It is worth noting that some homeowners choose to cool rooms using swamp coolers (also called evaporative coolers) where the climate is dry. Swamp coolers move dry air across wet pads, creating cooling evaporation. Because this action adds moist air to the room, the swamp cooler is not an effective tool for limiting mildew. Also, you need to inspect and maintain the unit consistently to ensure it does not drip condensation or leak water, issues that can lead to new mold concerns.

Consistent Action
Take appropriate action to control bathroom mildew effectively. Be aware, though, that if you are not vigilant, mold can begin to spread within 48 hours in areas of excess moisture. Thus, if you struggle to eliminate a recurring humidity problem, seek the advice and the services of an expert mold remediation specialist to protect your dwelling.

Techniques That Do Not Work for Mold Cleanup

5/4/2020 (Permalink)

Mold containment. Plastic barrier on a door Mold remediation job in Stone Oak, TX

If you find yourself with a mold problem in Stone Oak, TX, you want the most effective treatments for a lasting fungus cleanup. The wrong treatment will just waste time and money and will give the mold spores time to spread throughout your building. Or, the problem will return just when you thought things were getting better. A professional mold remediation team has the training, equipment, and cleaning agents to take care of mold effectively. Once the problem is stopped, the mold shouldn't return unless another instance of water damage happens to your business.

Mold Cleaning Methods To Avoid

A do-it-yourself approach to fungus cleanup often falls short for a number of reasons. Mold testing should be conducted and interpreted by a certified environmental technician and taken to an approved laboratory. Many common cleaning agents are not effective in the fight against mold. Plus, cleaning should be applied in a systematic and professional manner, in accordance with the highest standards of the cleaning and restoration industry. Here are a few methods used to cleanup mold that could backfire:

  • The use of bleach. While this often will kill mold it is not approved by the EPA as a biocide.
  • The improper use of ventilation. Using fans and opening windows will often just result in spreading mold spores
  • The incomplete cleaning of surfaces. In some cases, materials affected by mold will need to be replaced.

Mold Cleaning by Professionals
A thorough fungus cleanup begins with an inspection and assessment of the problem, followed by a plan of action. Advanced techniques such as thermal imaging and moisture detection alert technicians to hidden areas of mold. Mold containment uses physical barriers and negative air chambers to prevent spread. Mold removal employs air scrubbers and HEPA vacuums to capture mold spores out of the area. Approved, powerful, and safe cleaning agents wipe down impacted surfaces. Finally, complete restoration treats odors and replaces damaged belongings.

Why SERVPRO of Stone Oak?

3/26/2020 (Permalink)

Why SERVPRO of Stone Oak?

SERVPRO of Stone Oak provides emergency service and is dedicated to its customers. We will respond to your emergency and have the expertise to handle your mitigation, cleaning or restoration needs.

  • A trusted name in the mitigation/restoration industry, you’ve seen our commercials and our trucks, with over 1,700 franchises nationally, we are a national brand.
  • Locally owned and operated, our staff are your friends and neighbors.
  • Qualified and professional technicians, IICRC Certifications.
  • Advanced restoration and cleaning equipment, we utilize the proper equipment to get the job done efficiently with as little demolition as possible.
  • Compassionate office and field staff, we are here for you!

Whether your home needs emergency flood damage mitigation, fire restoration, or mold mitigation you can depend on us.  Our technicians have had cleaning and restoration training and will make your property look its best.

We offer:

  • Water Damage Mitigation and Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Air Duct Cleaning
  • Biohazard Cleaning

Please call SERVPRO of Stone Oak at 210-858-9696 for all your mitigation, restoration and cleaning needs so we can restore your property “Like it never even happened."

SERVPRO is here to help!

3/26/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitization standards.

Specialized Training 

We are prepared to clean and disinfect your business or home. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. 

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces of concerns would be:

  • Kitchen/Food Areas 
  • Bathrooms 
  • Schools/Classrooms 
  • Offices 
  • Retail Spaces 
  • Water Fountains 
  • Shelving/Racks 
  • Sales Counters 
  • Carpets and Rugs 
  • Stair Handrails 
  • Elevator Cars 
  • Playground Equipment 
  • Fitness Equipment 

Call Today for a Proactive Cleaning 

If your commercial space or home needs deep cleaning services call us SERVPRO of Stone Oak 210-858-9696.

24 hour Emergency Service

3/3/2020 (Permalink)

Emergencies can happen at any time and they do not wait until there is an opening in your schedule to appear and they rarely occur during normal business hours. An emergency by definition is a serious situation or occurrence that happens unexpectedly. But there is good news! SERVPRO of Stone Oak isn’t restricted to regular hours when responding to your call for help. Our experts are trained to deal with all water damage emergencies. Whether its day or night, weekends or holidays, 24 hours a day 7 days a week our trained professionals are standing by to respond with immediate action to your emergency cleaning and restoration needs. So, big or small just give us a call at 210-858-9696, and we’ll make it “Like it never even happened.”

What SERVPRO of Stone Oak can do for you!

3/3/2020 (Permalink)

Quick Response - When you have had an emergency the response time is an important factor to get on the job and start the dying process quickly. SERVPRO is always open, so you can expect to hear back with us within an hour from the time you contacted us about the emergency.

Arrival Time - Our technicians can be on-site within 3 hours to start the restoration process. This quick response will make all the difference for your home or commercial property. Beginning the process quickly will help with less damage.

Inspection/Verbal Briefing – Once the damage restoration specialists have arrived, they can inspect the home to determine the extent of the damage and decide on the best course of action moving forward. Our team has the ability to let you know in the emergency is will become a claim or not. We will provide a verbal briefing so that you are aware of what will happen next. Our team’s quick 24-hour response will allow us to begin mitigation as soon as possible to prevent any further damage before we begin work on necessary repairs.

Trust SERVPRO with your Business

2/24/2020 (Permalink)

Commercial Water Damage Tip: Make a Plan

While thinking through possible commercial water damage scenarios for your business, you made notes of the solutions you came up with for your “what if?” questions. Now put your thinking into action to craft an emergency plan for your business. A good emergency plan should provide for the safety of all people who could enter your business, as well as set forth processes and procedures for carrying on with business during a variety of challenges.

It should include, at the very least:

  • an emergency contact list (accessible from off-site)
  • emergency procedures
  • emergency staffing instructions
  • vendor lists and contact info
  • data backup plans and other resources to support business operations in case you have to temporarily or permanently relocate your business operations.

And always make sure to have SERVPRO of Stone Oaks number and email handy in case of an emergency! 210-858-9696 of SERVPROstoneoak@gmail.com

Take Action Quickly To Save Money

2/11/2020 (Permalink)

Here to Help! SERVPRO of Stone Oak is Faster to Any Size Disaster!

SERVPRO of Stone Oak professionals can save you from higher property damage costs!

1-4-8 Service Response Guidelines

SERVPRO’s 1-4-8 Service Response Guidelines help ensure timely communication and response. Quick and accurate response can minimize loss expenses from secondary damages.

  • 1. Within one hour from notice of loss, SERVPRO of Stone Oak will contact you to arrange for service.
  • 4. Within four hours of loss notification, SERVPRO of Stone Oak professionals will be on-site to start mitigation services (if necessary).
  • 8. Within eight business hours, a verbal briefing of the scope of work will be communicated to the property manager or point of contact by a SERVPRO of Stone Oak professional.

Need Emergency Service? Do Not Hesitate To Call Us 24/7 – 210-858-9696

Why Choose SERVPRO of Stone Oak for a Water/Fire Pack-Out?

3/22/2019 (Permalink)

Water and fire damage affect not only the structure of your house but also your belongings. SERVPRO of Stone Oak understands that your home is more than a structure. Your furniture, clothing, keepsakes, and other belongings are important to you. Your belongings are important to us, which is why we provide the following to help restore and protect your belongings while we are restoring your home.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of Stone Oak can conduct an organized, efficient pack-out of the affected area. A pack-out will provide several benefits, including the following:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

On-Site Storage

We have in-house storage where we can keep your belongings safe from further damage, and can provide cleaning and restoration services for your belongings. Your items will be placed in clearly identified and secured containers. You can rest assured that your items are being taken care of.

Happy Customers are SERVPRO Customers!

3/22/2019 (Permalink)

Trust the SERVPRO of Stone Oak motto! We love making our customers happy with our quality of work and amazing customer service!

If you have ever wondered what makes the difference between all of the water mitigation companies you can choose from, the answer is simple. It’s outstanding customer service! Here at SERVPRO of Stone Oak, we strive to make every job the quickest and best quality that it can be. Every single job matters, because it is your home. This picture is just a quick before and after photo of the small carpet patch to a much larger job. This is an example of the care and attention to details that our project managers and technicians pour into your projects. Next time you ever hear someone ask the question: Why SERVPRO? Just remind them that it’s because we care about every little detail of our work and your property.

What do you mean by 24-Hour Emergency Service?

2/21/2019 (Permalink)

Any damage to your home is as big of a concern to us as it is to you, and we do our absolute best to make it "Like it never even happened"

Actually, we mean exactly that!

No one can predict that the pipe in their wall will burst at 2:00am in the morning, flooding water throughout your entire home. The hardest part is that it may not always be easy to get a hold of someone who can help at odd hours of the day. This is why we strive to be available for our customers 24 hours a day, 7 days a week, including holidays! To us, your emergency is our emergency, and we do our absolute best to be at your home helping you as soon as possible! 

Want to learn more about our emergency services?  Feel free to check out the emergency service section of our website!

Have you had damage to your home recently? Call 210-858-9696 to see how we can help!

Our Friendly Canine Department!

2/20/2019 (Permalink)

Kage (left) and Zeppelin (right) are best buds that watch over our office and ensure everyone's happiness and safety!

Not many businesses are four-legged friendly, and, as usual, SERVPRO of Stone Oak is going above and beyond in that manner too! In our office we have not one, but two canines as a part of our SERVPRO team! If you happen to stop by our office, you will receive a friendly greeting from both Kage the Shiba Inu and Zeppelin the French Bulldog. Both of our members in the canine department are best friends, and they love to play with their toys together and wrestle all day long. Sometimes, we even have treats available so you can give each of them one too! If you stay chatting with one of our employees, be prepared to have one of our pups bring you a tennis ball to throw, because they love to play all day long! 

Want to know more about our proud pups? Take a look at our employee page!

Why is SERVPRO Green?

2/1/2019 (Permalink)

It’s hard to miss our green service vehicles as they drive through your local community. 

But where did the green color come from?

In the early 1970s, the founders of SERVPRO® used a color chip paint sample chart to identify the most eye-catching color.  It was a highly technical process.  The founders showed the chart to as many people as they could and asked, “Which color on this chart would be impossible to miss?”  By a wide margin, the color most identified was 1970 rally green, a color used on Porsche 911 automobiles.

 Now used on entire fleets of vehicles in every SERVPRO franchise across the nation from production vans to disaster recovery storm trailers, our vehicles are here to help, 24/7.

Why SERVPRO of Stone Oak?

2/1/2019 (Permalink)

Unlike this storm trooper, who can never hit a target, SERVPRO of Stone Oak never misses the opportunity to make our customers happy!

In most major cities such as ours, there are a few major restoration companies to choose from. So I guess the question is, why use SERVPRO of Stone Oak? The answer is very simple. SERVPRO of Stone Oak has taken the time and dedication to help their community in times of need. Being on time and communicating with our customers is key in building a quality relationship, even if that relationship is created out of something negative such as mold, fire and water damages.

One of the most important part of this process is ensuring that our customers are listened to, and that all of their questions are answered. This is a mandate that all of us here at SERVPRO of Stone Oak follow at work and in our regular lives.  

A Company You Can Trust in an Emergency

2/1/2019 (Permalink)

Here at SERVPRO of Stone Oak, we prioritize our customer's well being and happiness in our everyday work. We understand that any kind of damage to your home can be frightening, and that is why we strive to take the absolute best care of your home.  Not everyone has had a water loss every day, and so when your broken pipe or dishwasher is flooding your home with water, you are going to want a company that you can trust. Every single one of our employees and owners go through extensive training on what to do in these situations, and we strive to ensure that your home is well taken care of, as if it were our own. 

Do you want to know more about our crew?

Read more about us!