Recent Water Damage Posts

How to Prevent Water Damage: Managing the Calm, So There is No Storm

11/24/2021 (Permalink)

Floor of a home damaged by water, wet wooden floor. Water damage in a San Antonio, TX home.

How to Prevent Water Damage

As long as faucets and drains function correctly, most homeowners don’t pay attention to water in the home. However, when that water is suddenly overflowing spaces and causing damage to property, homeowners take notice. The tips below will help you manage the calm now so that there are no water issues later.

1. Perform Routine Maintenance

Most elements of a home require routine maintenance to ensure that everything continues to function correctly, and this is no different for plumbing. Most plumbing systems should be cleaned out and inspected once or twice a year. This pipe cleanup and maintenance helps to protect your home from experiencing significant water damage.

2. Keep an Eye on Appliances

While water in the home is necessary for daily routines, care should be taken around appliances, both old and new. From small leaks behind the dishwasher to failed seals under the toilet, appliances are some of the most common culprits of water damage. Again, routine maintenance can help catch most of these issues before any significant problems occur.

3. Install Preventative Measures

A clogged or broken pipe can lead to extensive damage both cosmetically and structurally, but the installation of backflow valves and sump pumps can help to prevent any potential problems. Additionally, the installation of waterproofing systems and gutter systems can help to keep the lower levels of your home dry.

4. Conduct Bi-Annual Inspections

In addition to routine maintenance, you may want to conduct bi-annual inspections, spring and fall, to pinpoint any areas of concern. Hiring a professional in San Antonio, TX, can be a wise choice because they will be equipped to give you a thorough understanding of the health of your home and its plumbing.

Again, water in the home is necessary, but it must be contained and controlled to prevent costly repairs and damage. Homeowners have a responsibility to their property, to maintain it and care for it. By performing routine maintenance, being mindful of appliances, and conducting regular inspections, homeowners can protect both their home and their family.

Tips for Preventing and Repairing Frozen Pipes

9/26/2021 (Permalink)

Pipe bursting. When possible, prevent and thaw frozen pipes at your commercial property in San Antonio, TX.

Sweaters, snowfall, and skating in San Antonio, TX, are some of the best parts of the winter season. Running a business in a cold-weather climate, however, has its unique challenges. As a commercial property owner, one of your biggest worries specific to cold weather is the possibility of water damage from frozen pipes.

How To Prevent Frozen Pipes

When water freezes, it expands and increases pressure in pipes. This pressure is what often leads to broken pipes in the colder months. Reduce the risk of water damage by implementing preventative measures:

• Drain and disconnect outdoor hoses and supply lines. Close all inside valves leading to outside lines, but leave outside valves open to release pressure due to expansion.
• Insulate all areas of your commercial property that have pipes running through the space. This includes basements, garages, and attics.
• Insulate exposed plumbing, especially water supply lines, in areas that tend to receive less heat or air circulation.
• If you shut your business down during the cold weather, leave the heat at a low temperature (minimum 50 degrees) and turn off the water main.

How To Repair Broken Pipes

Sometimes a pipe freezes and thaws without serious implications. Other times a pipe breaks and water cleanup are unavoidable. In these cases, take the following actions to lessen the potential damage from water:

• To thaw a frozen pipe, leave the faucet on to encourage the flow of water. Apply gentle heat to the frozen area of the pipe if it is accessible.
• After a pipe breaks, turn off the water main to the building. Call your insurance agent to see if the damage is covered under your policy. Contact a water restoration specialist to dry, clean, and restore your property.

When possible, prevent and thaw frozen pipes at your commercial property in San Antonio, TX. If broken pipes ensue, act fast to reduce water damage to the structure and contents of your business.

3 Steps To Take After Your Toilet Overflows Due to Flooding

8/31/2021 (Permalink)

Overflowing broken toilet Sewer damage due to flooding in your home might cause your home's toilets to overflow without warning.

Three Things To Do If Your Toilet Overflows Due to Flooding

Serious flooding in your Timberwood Park, TX, neighborhood can cause problems. Rushing water can result in damaged streets, power failures and, most troublesome, sewer damage. When this occurs, it can cause your home's toilets to back up and overflow. However, it is important not to panic when this happens, and there are a few steps you can take right away to protect yourself and your family.

1. Try To Seal Your Bathrooms

Sewage flood water is also known as black water and contains urine, feces and bacteria that can cause viruses and other types of illness. Containing as much of the flood as you can may help you stem the flow and keep it away from other areas of the home. Shut your bathroom doors, and seal them with industrial tape if possible. Stuff the bottoms of the doors with towels to prevent leakage.

2. Make Some Phone Calls

Once you have the area as contained as possible, you may want to call your local sewage company and let them know about the problem. Your home may not be the only one affected, depending on the severity of the flooding, but reporting the issue may bring sewage technicians out faster. You can also place a call to a flood cleanup and restoration company to come and remove the sewage water, as this should only be performed by qualified flood techs who know how to handle black water and sewer damage safely.

3. Avoid the Flooded Area

A flooded toilet can cause used toilet paper, feces and other dangerous sewage to flood your bathroom. Because this sewage contains a large amount of bacterium, it is wise for you and your family to find shelter until help arrives. Move to another part of the house or another safe location and keep your pets away from the mess, as the pathogens in the contaminated water can make them very ill if they get antying in their mouth, eyes or ears.

Sewer damage due to flooding in your Timberwood Park, TX, might cause your home's toilets to overflow without warning. Knowing what steps to take if this happens can help you stay safe and secure until help arrives.

Three Categories of Water Damage

7/12/2021 (Permalink)

Wet floor, purple plastic lid on the floor, coach with a white blanket A pipe broke in this home causing damage to flooring.

Did You Know That Water Damage Is Actually a Very Broad Term For a Water Loss?

There are actually three different categories of water losses that can occur, and with each category of damage comes a different remediation process. Not only that but a once simple water loss can be turned into a category three nightmare by waiting to remediate it before it is too late. There are a lot of different things that can go into water losses, and the categories they are classified as, but a very basic overview is below so you can know the difference between Category 1, 2, and 3 water losses.

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or a leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on the length of time, temperature, and contact with surrounding contaminants.

Water from a clean source like a broken water line

If left untreated can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

It May contain bacteria and viruses

Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause health effects. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

May contain untreated sewage, harsh chemicals, disease-causing bacteria, and flesh-eating microbes

Water from flooding rivers or sewer backup

As you can see, each job is a different one, and the circumstances for each loss can change depending on what caused the loss, how long it was sitting before being remediated, and how contaminated the water is, so the remediation process can differ depending on what is required.

A certified water restoration technician such as the ones we employ at SERVPRO of Stone Oak is trained on how to accurately classify a water loss so that remediation can be performed effectively and safely.

Don't Wait... Remediate!!

3 Safety Tips for Wet Light Fixtures

3/24/2021 (Permalink)

water coming out a light fixture Water coming out a light fixture can cause damage to your home.

Safety Precautions

A leaky pipe or roof can introduce water to light fixtures. The presence of moisture in close proximity to electrical lighting raises the risk of electric shock at a residence in Timberwood Park, TX. It is important that homeowners and occupants are aware of water in light risks and take safety precautions leading up to water damage restoration.

1. Turn Off the Power
Electrical lighting and water do not mix. It is critical to shut off the flow of electricity to reduce electrocution risks. Never attempt to use a light switch. Even after the power is off, it is advisable to use a non-contact voltage tester on a dry electrical source to ensure no electricity is flowing through lines prior to any attempt to deal with ceiling damage.

2. Shut Off the Water If Necessary
If the water in light originates from a broken or leaking supply line, it will also be beneficial to shut off the water supply. While this measure will not eliminate water that has already collected above the ceiling or in a fixture, it can prevent more water from taking the same course.

3. Contact Restoration Experts
A ceiling that has become swollen with water and flooded light fixtures poses serious safety and restoration challenges. Homeowners should schedule an inspection with certified water damage restoration professionals. These experts can take measures to minimize the risk of structural damage or ceiling collapse and try to limit water damage to a home interior.
The potential for electrical shock to occur at any point in a circuit is one of the primary water in light dangers. A risk is posed when interacting with a light switch in a household in Timberwood Park, TX, let alone attempting to directly address the ceiling leak or flooded fixture. Homeowners should shut off the power or contact the electrical company before contacting trained restoration professionals.

3 Common Commercial Irrigation System Problems and Solutions

2/16/2021 (Permalink)

Automated sprinkler system at outdoor shopping center Commercial irrigation system in Stone Oak, TX

3 Common Commercial Irrigation System Problems and Solutions

Has your building in Stone Oak, TX, been experiencing troubles with the irrigation system? This is a frustrating experience, but there are a few common problems that comprise the majority of troubles. Luckily, these issues are solved with relative ease.

1. Low Flow in Big Areas
If your heads are barely spraying water, it is likely that you have a pressure issue. There are a few causes of this problem. First, your backflow device may be malfunctioning. Check to be sure the valves are completely open. Another more serious issue is a possible water leak somewhere along the lines. This is a huge hassle because it also leads to flooding and water damage to your property. If water damage is an issue, it's best to call in a water damage restoration specialist.

2. Individual Sprinkler Issues
If individual heads in your irrigation system are not activating, it's most likely an issue with the single sprinkler itself. This means no widespread irrigation problems, and it's usually an easy fix. Inspect the head to see if it is damaged or clogged with mud or other debris. If this is a reoccurring problem, consider lowering your heads a bit further into the ground to protect them from law care crews or foot traffic.

3. Large Areas Not Turning On
If large swaths of sprinklers aren't turning on, the culprit is probably electrical in nature. The controller needs to be inspected and checked for any obvious frayed wires, and you should also use a multimeter to check that the correct amount of voltage is flowing. Normal voltage is about 24 to 28 Volts. Sometimes only a single part needs replacing, but other times a full controller replacement is necessary. It's best to consult a technician to know for sure.
While an irrigation system may seem complicated, there are only a few issues that affect most properties.

The Three Categories of Water Contamination and What To Do About Each One

1/13/2021 (Permalink)

Blue background of water with the words WATER CATEGORIES in the middle It's important to know the difference between the three types of water contamination

Three Types of Water Contamination

Did the toilet overflow? Has a pipe burst in the home? Situations like these create not only a mess but also exposure to contaminated water. Homeowners in San Antonio, TX, should tend to the flooding quickly, avoiding additional harm to the property. It's not enough to dry up the moisture. Much like treating your own health issues, it's best to know the cause and how to properly treat the concerns. Understanding which water entered the premises should assist in creating the proper cleanup treatment; therefore, it's important to know the difference between the three types of water contamination.


Category 1
Not all water in the home is clean. Several lines such as the sewer system house the used fluid. Known as black water, it contains high levels of chemicals and bacteria. Be extremely cautious with toilet backups. A blockage could be pushing the flow back into the home. In addition, external exposure from floods falls into this section. Rising waters from streams and water bring a host of microbes, allowing microscopic organisms to penetrate into porous materials.
When this occurs, contact a water remediation company to evaluate the premises and complete the following actions:

  • Inspect the amount of devastation
  • Tear out polluted materials
  • Extract excess humidity
  • Perform content cleaning services


Category 2
This contaminated water is labeled gray water and has lower levels of bacteria. Appliances such as the washing machine and dishwasher clean the grit out of your belongings. The water may have particles from food or bacteria. Evaluations should still happen here. It's best to see how far the dampness progressed. Sometimes that isn't as visible. Moisture readings may help with this, revealing what must be taken away.


Category 3
A clean supply line break releases water, but it does not house microbial particles. It should be dried up and treated. If left unattended, the moisture settles in, activating spores and progressing to category 2 or 3 conditions.
Consider the event and if you have contaminated water. Then, seek specialists to aid in recovery.

Performing a Successful Water Heater Flush

10/7/2020 (Permalink)

Hand attaches hose to a home water heater to perform maintenance Performing a successful water heater flush is an excellent way to help maintain your device

Steps To Perform A Flush For A Water Heater

Performing a successful water heater flush is an excellent way to help maintain your device and prevent unnecessary damage or repairs. The process is very simple, even if you don't have any prior plumbing experience. Follow the steps below to perform a flush for the water heater in your home in San Antonio, TX.

1. Turn Off the Heater's Power.
This process varies depending on whether you have a gas or electric models. For a gas model, simply extinguish the pilot light. If you have an electric model, turn off the line in the circuit box that supplies the heater.

2. Designate a Proper Drainage Area and Connect the Hose.
You need to designate an area where you can drain the water. It should be a spot that can handle lots of warm water flow, without running the risk of flooding your property. Connect one end of your garden hose to the drain valve before running the opposite end of the hose into your designated drainage area.

3. Drain Your Tank.
Open your drain valve to let the water out. Allow it to flow for several minutes. During this time, head into your kitchen and turn on the hot water faucet in the sink. This helps the water run more smoothly. After a few minutes, shut off the supply valve. The water flow will gradually begin to slow before it stops altogether. Reopen the drain valve to perform one more quick flush before shutting it off again.

4. Refill the Tank.
Close the valves and turn the water supply back on. Keep an eye on the faucet in your kitchen. Once the water starts running smoothly, you'll know that the heater's tank is full.

5. Reactivate the Heating Element.
Refer to step one to reactivate the power in your heater. You have now performed a successful water heater flush.
Proper water heater maintenance is essential if you wish to keep your device running properly for a long time. For more assistance or information, contact water remediation experts.

Priority Responding to Water Damage

9/8/2020 (Permalink)

Response time is crucial when it comes to water damage. Every hour counts in the race against time. The severity of the water loss increases as the length of time the water loss continues to occur. 

Let's Review the Water Damage Timeline:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Cleaning a water damaged property can be a tedious task. Call SERVPRO of Stone Oak at (210)-853-0619 any time. We’re Faster to Any Size Disaster.

24 Hour Emergency Water Damage Service

9/8/2020 (Permalink)

SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (210) 858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

Hurricane Water Damage Preparedness

9/7/2020 (Permalink)

With Hurricane season upon us let SERVPRO of Stone Oak give you a few tips to stay safe and keep your house dry as possible. Hurricanes can produce dangerous conditions such as high winds, floods, heavy rainfall, flying debris, tornadoes and much more, so don’t wait until it’s too late and prepare now.

 Supplies you’ll need:

  • First Aid Kit
  • Water
  • Food - dried and canned
  • Battery powered radio with extra batteries
  • Flash Lights or candles
  • Unplug all electronics
  • Extra Blankets
  • Clean your gutters and trim your trees
  • Make sure you don’t have any leaks in your roof.

 Please stay safe and be prepared for anything that comes your way, and remember to turn around don’t drown. And if you have any water mitigations that you need help with, SERVPRO of Stone Oak is here for you! Give us a call at 210-858-9696!

Remember These Steps When Treating a Wet Wooden Floor

9/4/2020 (Permalink)

Wet wooden floor Water damaged wooden floor in Stone Oak, TX

Clean Your Wooden Floors With The Right Steps

A wooden floor gives your Stone Oak, TX, business a natural, rustic look. However, a pipe burst or spilled water can damage your flooring if it is not treated fast. Once you have dealt with the water source, you should address the damaged floor immediately. Large incidents should be handled by commercial building restoration services, but you can clean up smaller cases with the right steps.

Dry Up the Affected Area
The first step is always to remove all humidity from the wood floor. There are a variety of tools and materials you can use depending on how much water there is, including:

  • Mops
  • Wet vacuums
  • Kitty litter
  • Newspaper or paper towels
  • Neutral powder

Once you remove most of the water, dry the location as much as you can. Encourage air circulation by deploying fans, dehumidifiers and even air conditioning. Avoid using the heater, as the strong temperature can damage the vulnerable wood instead of dry it.

Prevent Mold Growth
The direct damage caused by the pipe burst is known as the primary damage. While it is important to reduce it, you also need to prevent secondary damage such as mold growth. The combination of high humidity and the wood's organic material create the ideal environment for mold to grow and thrive. While drying the area plays a large role in stopping the development, you should also apply the appropriate disinfectants to discourage spores. If you see mold, contact mold remediation specialists.

Treat Damaged Wood
If there is too much water and you are unable to sufficiently dry the floor, it may take a while to recover. Some of the wood in the wet floor can cup and warp out of alignment. If this is a minor case, you can use drying devices both above and below the area to dry it. If the damage is more severe, consult repair technicians.
Spills, leaks or a pipe burst can damage your business's high-quality wood floor. If the affected area is small enough, use these techniques to avoid replacing the wood.

Examples of Black Water and Why It's so Dangerous

6/5/2020 (Permalink)

Flooded waters reaching stairs in the inside if a house Black water is the most contaminated form of flooding.

Examples of Black Water and Why It's so Dangerous

Homeowners are likely no strangers to water damage, whether from a leaky sink or a clogged drain. However, few property owners have experience with black water or category 3 water damage. With significant contamination from bacteria, fecal matter, urine or chemicals, always call a water mitigation company in Timberwood Park, TX, to remove the water from your home. There are many potential sources of category three water, but three are more likely.

  1. Sewage backup
  2. External flood
  3. Industrial spills

Sewage Backup
The most common source of heavily contaminated water in residential properties is a sewage backup. Sewage will often back up from the lowest point in your property, so if you have a basement, it may come up from the lowest waste drain. Homeowners unless should never attempt sewage cleanup unless they have experience. However, many states prohibit homeowner cleanup because of the material contamination and disposal process.

External Flood
While an internal flood is more often the cause of black water flooding, external floods can also cause the problem. When rainstorms lead to the flooding of rivers, lakes and other water sources, moving inland, they often overwhelm the sewer systems. Natural floods quickly mix with wastewater, transforming a gray water source into category three.

Industrial Spills
A level three water category refers to the contaminants in the water and the hazard to humans. Industrial or chemical spills can reach the highest contamination levels, and while many of these spills occur in manufacturing facilities, residential properties can experience them too. Many people have garages or basements filled with cleaning chemicals, paints, gasoline and other items. While these items are fine stored separately, they can become volatile when mixed in a freshwater source.
Black water is the most contaminated form of flooding. Do not touch or wade through this water type. Contact a professional water mitigation service to remove the water and restore your property.

3 Reasons Business Insurance Is the Right Investment

5/4/2020 (Permalink)

Air movers and dehumidifiers placed in a damaged area Water damage in Timberwood Park, TX

3 Reasons Business Insurance Is the Right Investment

Water damage hit your establishment. That busted line drenched everything, leaving you with one big, soggy mess. Some proprietors might see this as overwhelming. As a business owner in Timberwood Park, TX, though, you understand that life isn't simple. In fact, you are prepared to tackle the tough times, pushing through to see the light at the end of the tunnel. This doesn't mean you have to accept that you're alone in the journey. With the right business insurance, you can survive this chaos, receiving the financial support needed.

1. Proper Cleanup Is Important
Business insurance may not pay for external flooding, such as a storm, but it does often cover pipe trouble which can be complicated and costly. The broken pipes affect your store, possibly creating strange odors, fungus growth, and rotten drywall. That's a lot to deal with. Therefore, when you file a claim, part of the agreement is that the insurer covers for the services of a water restoration company, experts who know how to effectively dry and sanitize the space. Using this assistance saves you the headache of additional complications down the road.
2. Specialized Testing Ensures Effectiveness
Water damage lurks in places you may not see. Trying to fix it on your own could mean missing possible complications. Your agency asks that the remediation team to inspect and test before and after the process, initially locating any hazardous situations and then providing final documentation that your place is ready to open back up.
3. Property Replacement Is Possible
As you move through the stages of water cleanup, you'll find that some possessions are not salvageable. Working with the experts, they can advise on what needs content cleaning procedures and what needs to go to the curb. While disposing of items may seem painful, business insurance usually pays for the replacements.
Water damage isn't something to tackle individually. Assistance is available when you hold the right business insurance policy.

Rapid Response to your water extraction and clean up

2/25/2020 (Permalink)

The problems caused by water can happen very quickly and need to be addressed as soon as possible in order to stop the damage as well as the expenses that begin to accumulate. It is just as important to make sure that your water extraction and restoration process includes complete drying to prevent the growth of mold and other problems from occurring.

Whether you have a water heater leak or a large-loss from sudden storm damage to a broken pipe or even just leaky pipe water damage, you’ll need somebody that knows home water damage restoration. We make it our mission to check your home from top to bottom to make sure that all excess water and moisture is eliminated. SERVPRO of Stone Oak employs certified water damage restoration specialists and guarantees a rapid response to your situation and will get to work right away on the water damage cleanup and restoration of your home. So give SERVPRO of Stone Oak a call at 210-858-9696 or email us at SERVPROstoneoak@gmail.com.

Summer Vacation Disaster

2/4/2020 (Permalink)

Water loss can be a trying time. What’s even worse is when you get pictures from your neighbor that there is water coming out of your house. When you get home you realize that the water heater has leaked and been running for days. So now what do we do? First you call your insurance company to file a claim. Second call SERVPRO of Stone Oak to come and take care of it for you! First we will extract the water out of all the rooms, Second we will set up any equipment that is needed, and finally we monitor the job until it is all dried. If there is some drywall or cabinets that remained wet we can add specialty equipment to attempt to dry it in place or remove it. So, just remember if you have a water loss call SERVPRO of Stone oak at (210) 858-9696. And let us take care of you!

Hurrican Season

9/12/2019 (Permalink)

With Hurricane season upon let SERVPRO of Stone Oak give you a few tips to stay safe and keep your dry as possible. Hurricanes can produce dangerous conditions such as high winds, floods, heavy rainfall, flying debris, tornadoes and much more, so don't wait until its too late and prepare now.

Supplies you'll need:

  • First Aid Kit
  • Water
  • Food- Dried and canned
  • Battery-powered radio with extra batteries
  • Flashlights or candles
  • Unplug all electronics
  • Extra Blankets
  • Clean your gutters and trim your trees
  • Make sure you don't have any leaksin your roof.

Please stay safe and be prepared for anything that comes your way, and remember to turn around don't drown. And if you have any water mitigations that you need help with, SERVPRO of Stone Oak is here for you! Give us a call at 210-858-9696!

Water Damage Clean-Up

8/9/2019 (Permalink)

When you think of cleaning up after water damage, you think that means mopping up water, using towels to dry the floor and maybe setting up a fan or two to dry up the rest. Sometimes that will be enough, But in some situations the water could have gotten into the drywall, base boards or underlaying of your floor depending on how long it was saturated for. When that occurs you need to call SERVPRO of Stone Oak to come and handle the drying and cleaning of the floors and walls for you! Our technicians have different ways of testing moisture in your ceilings, walls or flooring. Moisture sensors show if there is any residual moisture in your baseboards, walls or carpet. Moisture meters help detect moisture in various materials and how to tell if it’s been dried out. So next time you have a leaky roof, water heater that leaked everywhere or clogged toilet problems give us a call and we can come out and help you.

Extreme Water Damage in San Antonio, TX

2/5/2019 (Permalink)

Standing water in San Antonio home due to a toilet supply line failure.

A toilet water supply line break caused this home to flood in San Antonio, TX. SERVPRO of Stone Oak was called in to clean up the water damage and help make it "Like it never even happened." 

The plumbing industry is in agreement that high quality stainless steel toilet supply lines are much more durable and less likely to break as opposed to rubber toilet supply lines. Keep this in mind when evaluating the current condition of your toilet supply lines.

Water Damage Loss Prevention and Maintenance Tips: Toilets 

  • Inspect the water supply line hoses every 6 months.
  • If the bowl or tank begins to overflow, turn off the water at the supply valve.
  • The fill valve should shut off when the float reaches the proper water level.
  • Ensure the connection to the valve is secure.
  • Operate the valve to make sure the water supply will shut off. Replace if needed.

Water Damage in San Antonio, TX

2/1/2019 (Permalink)

This San Antonio Home flooded due to a leak in the concrete slab of the foundation.

A pipe in the concrete slab of this San Antonio Home was the cause of this water damage. The water leak lasted only a few hours and extensive water damage was the result! SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 210-858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

Meet Our Crew!

Water Damage Caused by Toilet

2/1/2019 (Permalink)

Shown here is the equipment placed after the second day of drying.

A toilet leak caused a significant amount of damage on this particular job. There was water soaked into the carpet that had to be extracted when our technician arrived. The leak caused damage in 6 rooms total.

All baseboards in affected rooms were removed to allow proper drying of the drywall. Drying equipment was set and ran for 3 days.

SERVPRO of Stone Oak was quick to respond to the job as it was called in after hours. The technician arrived right at 2 hours after the job was called in and got started extracting the standing water right away. The customer was very pleased with how quickly we responded as well as the overall work on the job.

Need Emergency Service? Call Us 24/7 – (210)858-9696

5 Effective Ways to Prevent Water Loss:

6/19/2018 (Permalink)

This home was flooded as a result of a bathtub overflow, which is why you should never leave a faucet running if you are not watching it.

Although the summer is upon us and we are now experiencing our usual summer heatwave, water damage preparation should not be pushed out of your mind just because there is not a heavy amount of rainfall. Most water damage claims in fact, are not caused or related to heavy rain at all, and are typically an issue that comes from a malfunction in an appliance, bathtub, toilet, etc. With that being said, what can you do to prevent a water-related loss? Here are 5 effective ways to help prevent water losses:

1. Checking the water bill

One might not know where there is a leak due to the numerous water pipes hidden behind walls and in the floors in the building until the damage is done. That's why it's advisable to keep a close eye on the monthly water bill. If it is getting unusually high, it's a good sign that there may be a leak somewhere that may cause water in home to overflow.

2. Use a drain snake instead of unclogging chemicals

Clogs will always be there no matter what. People often go for powerful chemical drain cleaners to get things moving again. But as convenient as they may be, those caustic chemicals eat away at pipes. Over-reliance on them could cause more flood damage when doing water cleanup. For that reason, owning a drain snake is a good solution to clear away clogs. They’re affordable and can be found at hardware stores.

3. Avoid pouring grease down the sink

Avoid pouring grease down the kitchen sink even if it is flushed down with hot or cold water. The grease could still conceal and cling to the pipes, causing some grave flood damage and blockage. Breaking down the grease with detergent before a water clean-up may be a mitigation procedure but does not guarantee that it’ll prevent the oil from sticking to the pipes.

4. Don't leave the room after you've turned on the water, especially full force in the bathtub or a sink.

While it may not be for very long, running the water and leaving the room is a common cause for many water losses of a great scale. Many people turn on the bathtub and fall asleep, or begin the dishes and forget, causing water to flood an entire home very quickly, and if not extracted immediately, it can cause immense damage.

5. Know and follow the recommended maintenance procedures for your appliances

Water heater and other appliance related losses are very common, and a great way to help prevent them, although they may be unexpected at times, there are little things you can do to help prevent water losses, such as periodically draining the water heater to clean out the sediment at the bottom of the tank.

In the even that you or a loved one does have a water loss, or you need information on what to do if one happens, feel free to call SERVPRO of Stone Oak at (210)-858-9696.

San Antonio 24 Hour Emergency Water Damage Service

1/31/2018 (Permalink)

SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio

SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Loss in San Antonio, Texas

1/30/2018 (Permalink)

During photo of the injectidry system that dried down the insulation inside interior walls

This water loss occurred because of a pipe leak inside the homeowner's wet bar. The water spread from the bar into the living room and affected 7 rooms in total.
The living room had carpet so our crew extracted the water from there before starting any work. We then set equipment and let it run for 3 days. Most of the drywall was dry after 3 days besides some interior walls that we discovered had insulation inside when we drilled small holes into the walls. Once that was discovered, we set an injectidry for a day. That method dried all of the drywall down as well as the insulation with no problem.

Need Emergency Water Damage Service? Call Us 24/7 – (210)858-9696

Water Damage Caused by Pipe Leak in San Antonio, Texas

1/30/2018 (Permalink)

Closet wall where leak occurred

This water damage was caused by a pipe leak in a wall between the laundry room and a bedroom closet. It affected 6 rooms in total. Three of the rooms had carpet so the water was extracted from them before any work was started. The dry down time for this job was a standard 3 days.

SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (210)858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

Faster to your San Antonio Water Damage Event

1/30/2018 (Permalink)

SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Stone Oak provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Stone Oak arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (210)858-9696

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Damage to a Home in San Antonio, Texas

11/13/2017 (Permalink)

Living room after the laminate flooring was removed and drying equipment was set.

A washing machine overflow is what caused this water damage. By the time the home owner realized what had happened the whole first floor was under water as well as part of the garage.

All of the base boards on the first floor had to be removed as well as laminate flooring that was in the living room and breakfast nook areas. Toe kicks in the kitchen had to be removed and an inject to dry method was used to dry down the cabinets. After all of the demolition was done the proper drying equipment was set and ran for 3 days.

Our crew worked well with the customer answering all questions and meeting all standards. The job went very smoothly and there were no complaints.

Need Emergency Service? Call Us 24/7 – (210)858-9696

Water Damage Caused by Toilet Leak in San Antonio, Texas

11/13/2017 (Permalink)

This is with the equipment running during the 2nd day of the dry down process.

A toilet leak caused a significant amount of damage on this particular job. There was water soaked into the carpet that had to be extracted when our technician arrived. The leak caused damage in 6 rooms total.

All baseboards in affected rooms were removed to allow proper drying of the drywall. Drying equipment was set and ran for 3 days.

SERVPRO of Stone Oak was quick to respond to the job as it was called in after hours. The technician arrived right at 2 hours after the job was called in and got started extracting the standing water right away. The customer was very pleased with how quickly we responded as well as the overall work on the job.

Need Emergency Service? Call Us 24/7 – (210)858-9696

Extensive Water Damage in San Antonio, TX

1/30/2017 (Permalink)

This San Antonio Home flooded due to a leak in the concrete slab of the foundation.

A pipe in the concrete slab of this San Antonio Home was the cause of this water damage. The water leak lasted only a few hours and extensive water damage was the result! SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 210-858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

Meet Our Crew!

Severe Water Damage in San Antonio, TX

1/17/2017 (Permalink)

Standing water in San Antonio home due to a toilet supply line failure.

A toilet water supply line break caused this home to flood in San Antonio, TX. SERVPRO of Stone Oak was called in to clean up the water damage and help make it "Like it never even happened." 

The plumbing industry is in agreement that high quality stainless steel toilet supply lines are much more durable and less likely to break as opposed to rubber toilet supply lines. Keep this in mind when evaluating the current condition of your toilet supply lines.

Water Damage Loss Prevention and Maintenance Tips: Toilets 

  • Inspect the water supply line hoses every 6 months.
  • If the bowl or tank begins to overflow, turn off the water at the supply valve.
  • The fill valve should shut off when the float reaches the proper water level.
  • Ensure the connection to the valve is secure.
  • Operate the valve to make sure the water supply will shut off. Replace if needed.

24 Hour Emergency Water Damage Service

1/4/2017 (Permalink)

SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio.

SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (210) 858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

Faster to your San Antonio Water Damage Event

1/4/2017 (Permalink)

SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Stone Oak provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Stone Oak arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (210) 858-9696

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

Water Damage Continuing Education

11/10/2014 (Permalink)

Continuing Education Seminar in San Antonio, TX

On November 6, 2014, SERVPRO of Stone Oak conducted a CE Seminar about water damage. This seminar helps insurance agents and insurance adjusters stay current on the fast changing technology of water damage restoration.

This course has been specifically designed to teach and explain the special procedures used by professionals in mitigating and restoring water damage claims for the insured.  The purpose of the course is to provide you, the insurance professional, with a better understanding of what occurs when your insured has a water damage claim.  You will learn “emergency tips” that can drastically reduce the amount of a claim if performed in a timely manner.  We will show you actual examples of cleaning techniques used to mitigate water damage.  This course will help you better understand what your insured is going through when they have a water damage.

SERVPRO of Stone Oak Professionals provide fire and water damage restoration services. SERVPRO of Stone Oak proudly serves San Antonio, Universal City, Schertz, Converse, Live Oak, Selma, Alamo Heights, Seguin, New Braunfels, Spring Branch, and surrounding areas. We are available 24 hours/7 days a week and are ready to restore damage to your home or commercial structure caused by: Water Damage, Fire Damage, Disaster, storm and flood damage, Mold Damage.

We're always here to help, we can be contacted at (210) 858-9696.