Recent Water Damage Posts

Three Categories of Water Damage

8/23/2018 (Permalink)

Water Damage Three Categories of Water Damage A water loss can escalate quickly, if left untreated mold can grow within 48 hours and the damage can escalate even further from there.

Did you know that water damage is actually a very broad term for a water loss?

There are actually three different Categories of water losses that can occur, and with each category of damage comes a different remediation process. Not only that, but a once simple water loss can be turned into a category three nightmare by waiting to remediate before it is too late. There are a lot of different things that can go into water losses, and the categories they are classified as, but a very basic overview is below so you can know the difference between Category 1, 2, and 3 water losses.

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

Water from a clean source like a broken water line

If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

May contain bacteria and viruses

Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause health issues. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

May contain untreated sewage, harsh chemicals, disease-causing bacteria, and flesh-eating microbes

Water from flooding rivers or sewer backup

As you can see, each job is a different one, and the circumstances for each loss can change depending on what caused the loss, how long it was sitting before being remediated, and how contaminated the water is, so the remediation process can differ depending on what is required.

A certified water restoration technician such as the ones we employ at SERVPRO of Stone Oak, is trained on how to accurately classify a water loss, so that remediation can be performed effectively and safely.

Don't Wait.... Remediate!!

5 Effective Ways to Prevent Water Loss:

6/19/2018 (Permalink)

Water Damage 5 Effective Ways to Prevent Water Loss: This home was flooded as a result of a bathtub overflow, which is why you should never leave a faucet running if you are not watching it.

Although the summer is upon us and we are now experiencing our usual summer heatwave, water damage preparation should not be pushed out of your mind just because there is not a heavy amount of rainfall. Most water damage claims in fact, are not caused or related to heavy rain at all, and are typically an issue that comes from a malfunction in an appliance, bathtub, toilet, etc. With that being said, what can you do to prevent a water-related loss? Here are 5 effective ways to help prevent water losses:

1. Checking the water bill

One might not know where there is a leak due to the numerous water pipes hidden behind walls and in the floors in the building until the damage is done. That's why it's advisable to keep a close eye on the monthly water bill. If it is getting unusually high, it's a good sign that there may be a leak somewhere that may cause water in home to overflow.

2. Use a drain snake instead of unclogging chemicals

Clogs will always be there no matter what. People often go for powerful chemical drain cleaners to get things moving again. But as convenient as they may be, those caustic chemicals eat away at pipes. Over-reliance on them could cause more flood damage when doing water cleanup. For that reason, owning a drain snake is a good solution to clear away clogs. They’re affordable and can be found at hardware stores.

3. Avoid pouring grease down the sink

Avoid pouring grease down the kitchen sink even if it is flushed down with hot or cold water. The grease could still conceal and cling to the pipes, causing some grave flood damage and blockage. Breaking down the grease with detergent before a water clean-up may be a mitigation procedure but does not guarantee that it’ll prevent the oil from sticking to the pipes.

4. Don't leave the room after you've turned on the water, especially full force in the bathtub or a sink.

While it may not be for very long, running the water and leaving the room is a common cause for many water losses of a great scale. Many people turn on the bathtub and fall asleep, or begin the dishes and forget, causing water to flood an entire home very quickly, and if not extracted immediately, it can cause immense damage.

5. Know and follow the recommended maintenance procedures for your appliances

Water heater and other appliance related losses are very common, and a great way to help prevent them, although they may be unexpected at times, there are little things you can do to help prevent water losses, such as periodically draining the water heater to clean out the sediment at the bottom of the tank.

In the even that you or a loved one does have a water loss, or you need information on what to do if one happens, feel free to call SERVPRO of Stone Oak at (210)-858-9696.

San Antonio 24 Hour Emergency Water Damage Service

1/31/2018 (Permalink)

Water Damage San Antonio 24 Hour Emergency Water Damage Service SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio

SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Loss in San Antonio, Texas

1/30/2018 (Permalink)

Water Damage Water Loss in San Antonio, Texas During photo of the injectidry system that dried down the insulation inside interior walls

This water loss occurred because of a pipe leak inside the homeowner's wet bar. The water spread from the bar into the living room and affected 7 rooms in total.
The living room had carpet so our crew extracted the water from there before starting any work. We then set equipment and let it run for 3 days. Most of the drywall was dry after 3 days besides some interior walls that we discovered had insulation inside when we drilled small holes into the walls. Once that was discovered, we set an injectidry for a day. That method dried all of the drywall down as well as the insulation with no problem.

Need Emergency Water Damage Service? Call Us 24/7 – (210)858-9696

Water Damage Caused by Pipe Leak in San Antonio, Texas

1/30/2018 (Permalink)

Water Damage Water Damage Caused by Pipe Leak in San Antonio, Texas Closet wall where leak occurred

This water damage was caused by a pipe leak in a wall between the laundry room and a bedroom closet. It affected 6 rooms in total. Three of the rooms had carpet so the water was extracted from them before any work was started. The dry down time for this job was a standard 3 days.

SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (210)858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

Faster to your San Antonio Water Damage Event

1/30/2018 (Permalink)

Water Damage  Faster to your San Antonio Water Damage Event SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Stone Oak provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Stone Oak arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (210)858-9696

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Damage to a Home in San Antonio, Texas

11/13/2017 (Permalink)

Water Damage Water Damage to a Home in San Antonio, Texas Living room after the laminate flooring was removed and drying equipment was set.

A washing machine overflow is what caused this water damage. By the time the home owner realized what had happened the whole first floor was under water as well as part of the garage.

All of the base boards on the first floor had to be removed as well as laminate flooring that was in the living room and breakfast nook areas. Toe kicks in the kitchen had to be removed and an inject to dry method was used to dry down the cabinets. After all of the demolition was done the proper drying equipment was set and ran for 3 days.

Our crew worked well with the customer answering all questions and meeting all standards. The job went very smoothly and there were no complaints.

Need Emergency Service? Call Us 24/7 – (210)858-9696

Water Damage Caused by Toilet Leak in San Antonio, Texas

11/13/2017 (Permalink)

Water Damage Water Damage Caused by Toilet Leak in San Antonio, Texas This is with the equipment running during the 2nd day of the dry down process.

A toilet leak caused a significant amount of damage on this particular job. There was water soaked into the carpet that had to be extracted when our technician arrived. The leak caused damage in 6 rooms total.

All baseboards in affected rooms were removed to allow proper drying of the drywall. Drying equipment was set and ran for 3 days.

SERVPRO of Stone Oak was quick to respond to the job as it was called in after hours. The technician arrived right at 2 hours after the job was called in and got started extracting the standing water right away. The customer was very pleased with how quickly we responded as well as the overall work on the job.

Need Emergency Service? Call Us 24/7 – (210)858-9696

Extensive Water Damage in San Antonio, TX

1/30/2017 (Permalink)

Water Damage Extensive Water Damage in San Antonio, TX This San Antonio Home flooded due to a leak in the concrete slab of the foundation.

A pipe in the concrete slab of this San Antonio Home was the cause of this water damage. The water leak lasted only a few hours and extensive water damage was the result! SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

 

We Answer the Phone Ready to Help
Call Today - 210-858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

Meet Our Crew!

Severe Water Damage in San Antonio, TX

1/17/2017 (Permalink)

Water Damage Severe Water Damage in San Antonio, TX Standing water in San Antonio home due to a toilet supply line failure.

A toilet water supply line break caused this home to flood in San Antonio, TX. SERVPRO of Stone Oak was called in to clean up the water damage and help make it "Like it never even happened." 

The plumbing industry is in agreement that high quality stainless steel toilet supply lines are much more durable and less likely to break as opposed to rubber toilet supply lines. Keep this in mind when evaluating the current condition of your toilet supply lines.

Water Damage Loss Prevention and Maintenance Tips: Toilets 

  • Inspect the water supply line hoses every 6 months.
  • If the bowl or tank begins to overflow, turn off the water at the supply valve.
  • The fill valve should shut off when the float reaches the proper water level.
  • Ensure the connection to the valve is secure.
  • Operate the valve to make sure the water supply will shut off. Replace if needed.

24 Hour Emergency Water Damage Service

1/4/2017 (Permalink)

Water Damage 24 Hour Emergency Water Damage Service SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio.

SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (210) 858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

 

Meet Our Crew!

 

Faster to your San Antonio Water Damage Event

1/4/2017 (Permalink)

Water Damage Faster to your San Antonio Water Damage Event SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Stone Oak provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Stone Oak arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (210) 858-9696

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

Water Damage Continuing Education

11/10/2014 (Permalink)

Water Damage Water Damage Continuing Education Continuing Education Seminar in San Antonio, TX

On November 6, 2014, SERVPRO of Stone Oak conducted a CE Seminar about water damage. This seminar helps insurance agents and insurance adjusters stay current on the fast changing technology of water damage restoration.

This course has been specifically designed to teach and explain the special procedures used by professionals in mitigating and restoring water damage claims for the insured.  The purpose of the course is to provide you, the insurance professional, with a better understanding of what occurs when your insured has a water damage claim.  You will learn “emergency tips” that can drastically reduce the amount of a claim if performed in a timely manner.  We will show you actual examples of cleaning techniques used to mitigate water damage.  This course will help you better understand what your insured is going through when they have a water damage.

SERVPRO of Stone Oak Professionals provide fire and water damage restoration services. SERVPRO of Stone Oak proudly serves San Antonio, Universal City, Schertz, Converse, Live Oak, Selma, Alamo Heights, Seguin, New Braunfels, Spring Branch, and surrounding areas. We are available 24 hours/7 days a week and are ready to restore damage to your home or commercial structure caused by: Water Damage, Fire Damage, Disaster, storm and flood damage, Mold Damage.

We're always here to help, we can be contacted at (210) 858-9696.