Recent Posts

Flood Insurance, Do you need it?

5/10/2019 (Permalink)

Storm Damage Flood Insurance, Do you need it? Even if you have a loss and you are not covered, mitigation is still necessary. SERVPRO of Stone Oak also has financing options available!

When it comes to your homeowner’s insurance policy sometimes it is hard to know exactly what to look for when checking your coverage.  Many times, the average consumer doesn’t consider all the variables and the multitude of “what if’s” that could occur and cause damage to their home.  SERVPRO of Stone Oak wants to help you make sure you are covered BEFORE disaster strikes. It is important to know that most water damage policies do not typically cover you in the case of a flooding event from an external source, such as a storm. An overwhelming majority of policies do not provide coverage for flood damage that is incurred from “rising water”. This term is how most insurance companies will differentiate whether water damage is covered under the policy.  Rising water would be determined to be flood damage and most often only covered if you bought an additional flood policy.  Other water damage that would be covered would be water that filled the home as the result of a collapsed roof, broken windows etc.  If you aren’t sure of what your homeowner’s policy covers, we strongly encourage you to contact your agent today and ask questions. 

What is "Black Water?"

4/19/2019 (Permalink)

Storm Damage What is "Black Water?" Black water may not always look like the flooding in this photo, sometimes it may appear as a few inches of water in your home after intense rainfall.

If a flood comes to your home in San Antonio, Texas you may wonder how safe it is to wade into the water. Many people believe that because rain caused the water damage, it is completely safe to touch.

However, this is a dangerous assumption, because it could be black/Category 3 water.

The Institute of Inspection, Cleaning, and Remediation Certification classifies water into these three categories: 

  • Clean - Category 1
  • Gray - Category 2
  • Black - Category 3

Each of these types of water carries different risks. Clean water is typically safe for human consumption. Gray water has been used since its last filtering so it has the possibility of being contaminated. The third categorization is more dangerous to people and animals. Unless and until an authority declares the flood water as clean, you should assume it is black water. Learn precisely what that means below:

What Is It? 

The classification of water as “black” means that it has come into contact with harmful elements such as raw sewage. This rating means the water may contain all kinds of dangerous microbes, including bacteria, mold, fungi, and viruses. In some cases, such as a hurricane, that water can also carry unseen debris that could harm you and your family.

Why Is Flood Water Classified This Way? 

When water enters your home after heavy rains, it’s not just water from the sky. Water damage also comes from overflowing sewage. That sewage can mix with the rainwater and contaminate everything it touches. 

What Should Homeowners Do? 

If you have water in your home after a storm, do not wade into it unless doing so is necessary. It is also important to dry out the area as soon as possible. That water can spread disease and cause mold growth. 

It’s essential to call an experienced restoration company in San Antonio, Texas as quickly as possible after water damage or flooding occurs. Be sure to have a professional rid your home of the black water as soon as you can to keep you and your family safe.

Cleaning Fire Damage in San Antonio, Texas

4/12/2019 (Permalink)

Fire Damage Cleaning Fire Damage in San Antonio, Texas This picture showcases a fire damage SERVPRO of Stone Oak was able to remediate in San Antonio, TX

Cleaning Different Surfaces After Fire Damage In Beverly Hills

Fires deposit a lot of soot and other smoke debris on various surfaces. Most of this debris concentrates on walls and the ceiling of the Beverly Hills property affected by the fire. When a fire burns, smoke-filled air rises because it is less dense than the cold air in the surroundings. This forces cooler air near the ceiling to flow downwards creating convection currents. This explains why most of the smoke residue settles on the ceiling and upper sections of the walls. By following the right procedures, removing such debris becomes easier.

Different approaches can help when cleaning fire damage in San Antonio. The method chosen might depend on the kind of finish on the surface. Typical finishes include paint, acoustic plaster, acoustic tile, textured plaster or metallic tile. Walls might also have fabrics, wallpaper, carpeting or flocking as covers but these are rarely used in ceilings. To ensure good results from the cleaning exercise, our SERVPRO technicians pretest the affected area for cleanability. We consider the soiling type to decide whether it requires wet or dry cleaning.

If a moderately soiled ceiling with non-greasy residue, dry cleaning is sufficient. This works for all types of ceiling materials. If there is heavy dry ash or medium-to-heavy oily residue on the ceiling, wet cleaning is the best. This method works well especially for metal and wood ceilings, or those with a paint finish. Our SERVPRO technicians also use peroxide active cleaning on textured, blown ceilings because highly aggressive wet cleaning can dissolve such finishes.

When choosing the cleaning process, it is crucial to put into account the steps that follow. If the surface requires repainting once the cleanup process is complete, the procedure followed is different from cleaning as a final step. When "cleaning for paint" our SERVPRO team focuses on removing all loose residues and neutralizing the acids in smoke deposits.

Cleaning a fire damaged property can be a tedious task. Call SERVPRO of Stone Oak at (210)-858-9696 any time. We’re Faster to Any Size Disaster.

San Antonio 24 Hour Water Damage Emergency Service

3/27/2019 (Permalink)

Commercial San Antonio 24 Hour Water Damage Emergency Service We are ready to mobilize and get you back in business as quickly as possible, all you need to do is give us a call!

Water damage can be an incredibly large interruption for your business, it can cause you to shut down on days when you could normally be operating, and the unexpected expenses alone can be a huge hassle. The other issue is when a water loss occurs, it may not always be during business hours and it can be hard to find someone who will be ready to tackle your disaster as soon as it happens. SERVPRO of Stone Oak is equipped to handle losses of any size or type, for businesses such as:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

Disaster doesn’t wait for normal business hours, and neither do we!

SERVPRO of Stone Oak is available 24 hours a day to restore your San Antonio property and get you back to business. If you have a large loss, and more resources are needed, we can utilize our Disaster Recovery Team, which is a network of 1,700 Franchises to help get you back in business and minimize losses.

Call us at (210)858-9696 today!

Can bleach get rid of mold?

3/26/2019 (Permalink)

Mold Remediation Can bleach get rid of mold? Black mold can cause some serious health effects, and as soon as it is noticed, it needs to be properly removed.

It doesn’t take too much of a search to try and find DIY ways to get rid of mold on your own, but what many people seldom realize that attempting to clean mold yourself is usually dangerous and ineffective. The most common DIY remedy available is bleach, which has some common misconceptions as to how well it will remove mold.

Most people ask: Will bleach remove the mold? And the answer is not a simple yes or no. Mold can be removed with bleach. But only on completely impermeable surfaces like on a bathtub or shower tiles. The issue is that mold loves to grow on more porous surfaces, and the bleach does not completely kill all of the mold in those surfaces. Mold spreads roots (called Mycelia and Hyphae) deep into porous surfaces, and while the bleach MIGHT kill the mold on the surface, it will not completely rid you of the problem.

When dealing with something that can cause some adverse health effects, it is best to leave the job to a certified, experienced, and professional like SERVPRO of Stone Oak. If you have found mold in your home, give us a call today to see how we can help! (210)-858-9696

Cleaning up San Antonio Businesses!

3/22/2019 (Permalink)

Commercial Cleaning up San Antonio Businesses! Commercial Carpet Cleaning is our specialty! Call SERVPRO of Stone Oak for an estimate today.!

SERVPRO® of Stone Oak has launched a full general cleaning division. With this added service we can service more commercial properties, such as restaurants, office spaces, etc. Our general cleaning service is deep clean of the entire property.

Here is a list of our total commercial cleaning and maintenance we offer:

  • Carpet cleaning
  • Upholstery cleaning
  • Cleaning of Draperies
  • Walls, Ceiling & Hard Surface Cleaning
  • Janitorial services
  • Deodorization
  • Vandalism cleaning
  • Kitchen cleaning (degreasing)

Along with the general cleaning of commercial properties. We also offer our duct cleaning and HVAC cleaning for all commercial properties as well.

Have any more questions?

Email us at

Call us today for your free quote on your commercial property!

SERVPRO® of Stone Oak: 210-858-9696

Why Choose SERVPRO of Stone Oak for a Water/Fire Pack-Out?

3/22/2019 (Permalink)

Water and fire damage affect not only the structure of your house but also your belongings. SERVPRO of Stone Oak understands that your home is more than a structure. Your furniture, clothing, keepsakes, and other belongings are important to you. Your belongings are important to us, which is why we provide the following to help restore and protect your belongings while we are restoring your home.


If your home requires extensive restoration or cleaning, SERVPRO of Stone Oak can conduct an organized, efficient pack-out of the affected area. A pack-out will provide several benefits, including the following:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

On-Site Storage

We have in-house storage where we can keep your belongings safe from further damage, and can provide cleaning and restoration services for your belongings. Your items will be placed in clearly identified and secured containers. You can rest assured that your items are being taken care of.

Happy Customers are SERVPRO Customers!

3/22/2019 (Permalink)

Why SERVPRO Happy Customers are SERVPRO Customers! Trust the SERVPRO of Stone Oak motto! We love making our customers happy with our quality of work and amazing customer service!

If you have ever wondered what makes the difference between all of the water mitigation companies you can choose from, the answer is simple. It’s outstanding customer service! Here at SERVPRO of Stone Oak, we strive to make every job the quickest and best quality that it can be. Every single job matters, because it is your home. This picture is just a quick before and after photo of the small carpet patch to a much larger job. This is an example of the care and attention to details that our project managers and technicians pour into your projects. Next time you ever hear someone ask the question: Why SERVPRO? Just remind them that it’s because we care about every little detail of our work and your property.

What do you do if you have a house fire

2/21/2019 (Permalink)

Fire Damage What do you do if you have a house fire When you first contact SERVPRO of Stone Oak, we will ask a few questions about the nature of your damage to find the best way to help you.

At the time of an emergency, it can often be hard to think about what to do when disaster strikes, here at SERVPRO of Stone Oak we understand how trying this time can be, and are here with a plan to help make this process as easy for you as possible. Every fire is a little different, but with these steps you will have a slightly better idea of how the general process works, and in turn that will make it a bit easier to restore your home to its preloss condition.

Step 1: Emergency Contact (210)-858-9696

Step 2: Inspection and Fire Damage Assessment

Step 4: Water Removal and Drying (if water damage is present)

Step 5: Removal of Smoke and Soot from All Surfaces

Step 6: Cleaning and Sanitizing

Step 7: Restoration

What do you mean by 24-Hour Emergency Service?

2/21/2019 (Permalink)

Why SERVPRO What do you mean by 24-Hour Emergency Service? Any damage to your home is as big of a concern to us as it is to you, and we do our absolute best to make it "Like it never even happened"

Actually, we mean exactly that!

No one can predict that the pipe in their wall will burst at 2:00am in the morning, flooding water throughout your entire home. The hardest part is that it may not always be easy to get a hold of someone who can help at odd hours of the day. This is why we strive to be available for our customers 24 hours a day, 7 days a week, including holidays! To us, your emergency is our emergency, and we do our absolute best to be at your home helping you as soon as possible! 

Want to learn more about our emergency services?  Feel free to check out the emergency service section of our website!

Have you had damage to your home recently? Call 210-858-9696 to see how we can help!