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Fire & Water - Cleanup & Restoration

Archived Blog Posts

What do you do if you have a house fire

2/21/2019 (Permalink)

Fire Damage What do you do if you have a house fire When you first contact SERVPRO of Stone Oak, we will ask a few questions about the nature of your damage to find the best way to help you.

At the time of an emergency, it can often be hard to think about what to do when disaster strikes, here at SERVPRO of Stone Oak we understand how trying this time can be, and are here with a plan to help make this process as easy for you as possible. Every fire is a little different, but with these steps you will have a slightly better idea of how the general process works, and in turn that will make it a bit easier to restore your home to its preloss condition.

Step 1: Emergency Contact (210)-858-9696

Step 2: Inspection and Fire Damage Assessment

Step 4: Water Removal and Drying (if water damage is present)

Step 5: Removal of Smoke and Soot from All Surfaces

Step 6: Cleaning and Sanitizing

Step 7: Restoration

What do you mean by 24-Hour Emergency Service?

2/21/2019 (Permalink)

Why SERVPRO What do you mean by 24-Hour Emergency Service? Any damage to your home is as big of a concern to us as it is to you, and we do our absolute best to make it "Like it never even happened"

Actually, we mean exactly that!

No one can predict that the pipe in their wall will burst at 2:00am in the morning, flooding water throughout your entire home. The hardest part is that it may not always be easy to get a hold of someone who can help at odd hours of the day. This is why we strive to be available for our customers 24 hours a day, 7 days a week, including holidays! To us, your emergency is our emergency, and we do our absolute best to be at your home helping you as soon as possible! 

Want to learn more about our emergency services?  Feel free to check out the emergency service section of our website!

Have you had damage to your home recently? Call 210-858-9696 to see how we can help!

Commercial Water Damage in Stone Oak

2/20/2019 (Permalink)

Commercial Commercial Water Damage in Stone Oak 45 minute response time from the first call to our arrival at this flooded commercial building in San Antonio.

A sprinkler system was the cause of loss in this commercial property in the Stone Oak area of San Antonio, TX. As a result, 2nd and 1st floors were consequently flooded in a large portion of the building. SERVPRO of Stone Oak was able to respond within minutes and help start the drying process. The drying time only took 3 days to complete, all while continuing to stay in business. We worked around the clock to ensure that our equipment and process did not interfere with their ongoing daily activities. 

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

How to Avoid Mold After a Water Loss:

2/20/2019 (Permalink)

Mold Remediation How to Avoid Mold After a Water Loss: Mold damage may not seem like a huge concern after a water damage, but if left unchecked it can create a much larger problem.

Take Precautions

When you are faced with a water loss, whether it is a pipe leak or a bathtub overflow, failing to act quickly or can greatly increase your chances for having secondary damage. Did you know that mold is more likely to grow after a water loss if the damage goes left unchecked or isn’t dried down properly for more than 24-48 hours? SERVPRO of Stone Oak professionals handle water damage every day and know prompt action is required to prevent mold growth. Organic materials found inside buildings, such as wood, paper, drywall and insulation are perfect food sources for mold to flourish. If your property has sustained recent water damage, it’s vital to remove excess water and dry the structure promptly and properly, as well as to keep the following in mind:

  • The key to mold control is moisture control.
  • Do not blow air across any surfaces with suspected or visible mold growth.
  • Do not attempt to dry or clean the area yourself.
  • Make sure you stay out of any area that you suspect has mold growth.

Remember: The best way to avoid mold damage after a water loss is to act fast!

If you think you have a mold problem, or a water loss has recently occurred at your residence or business and you are worried about mold or water damage, call SERVPRO of Stone Oak (210)-858-9696 so that we can help ease your mind and keep your property in tip-top shape!

More Information About Mold!

2/20/2019 (Permalink)

Mold Remediation More Information About Mold! Mold can begin to grow in a home in as little as 48 hours after a water loss. If left alone, it can spread to a home-wide problem.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Mold exists everywhere, it only becomes toxic when there are elevated levels in a home. licensed remediation companies such as SERVPRO of Stone Oak remediate the mold down  to a level that is safe, preventing as much damage as possible.

Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (210)858-9696

Our Friendly Canine Department!

2/20/2019 (Permalink)

Why SERVPRO Our Friendly Canine Department! Kage (left) and Zeppelin (right) are best buds that watch over our office and ensure everyone's happiness and safety!

Not many businesses are four-legged friendly, and, as usual, SERVPRO of Stone Oak is going above and beyond in that manner too! In our office we have not one, but two canines as a part of our SERVPRO team! If you happen to stop by our office, you will receive a friendly greeting from both Kage the Shiba Inu and Zeppelin the French Bulldog. Both of our members in the canine department are best friends, and they love to play with their toys together and wrestle all day long. Sometimes, we even have treats available so you can give each of them one too! If you stay chatting with one of our employees, be prepared to have one of our pups bring you a tennis ball to throw, because they love to play all day long! 

Want to know more about our proud pups? Take a look at our employee page!

When a Storm or Flood hits San Antonio, We are Ready!

2/7/2019 (Permalink)

Storm Damage When a Storm or Flood hits San Antonio, We are Ready! Our highly trained crews are ready to respond 24/7 to storm or flood damage in San Antonio.

SERVPRO of Stone Oak specializes in storm and flood damage restoration. In the past, we have helped countless customers in many different storm affected areas all over the country, so if another storm comes, we have the experience to tackle the job! Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit San Antonio, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Flood Damage in Houston, TX

2/5/2019 (Permalink)

Storm Damage Flood Damage in Houston, TX Flood damage in living room of a house affected by Hurricane Harvey.

Hurricane Harvey was a terrible disaster that affected a vast amount of people's homes. SERVPRO of Stone Oak was quick to respond and got into a big neighborhood as soon as it was possible to drive into with a vehicle.

This particular house was the biggest job the crew worked on while in Houston. Flood cuts were required throughout the whole first floor as well as the spraying of antimicrobial. The majority of the flooring was hardwood which all had to come up due to the extensive amount of water that entered the home.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have Storm or Flood Damage? Call Us Today (210)858-9696

Flooded Home in Saginaw, Michigan

2/5/2019 (Permalink)

Storm Damage Flooded Home in Saginaw, Michigan Affected bedroom after demolition was done due to significant flooding.

This house was severely flooded due to a tremendous amount of rain in Saginaw, Michigan. SERVPRO of Stone Oak was quick to respond and made the journey across the country to help the people in need. Storm damage can be quite traumatic, and so when a storm hits, we will travel far and wide to help anyone who is in need.

All of the affected drywall required 2 foot flood cuts because of the category 3 flood water that entered the home. The affected carpet and tack strips were removed as well. The whole first floor was sprayed down with antimicrobial to ensure no mold growth as well as requiring the proper drying equipment to dry down all of the studs. The customer provided the crew with a large dumpster to dispose of all of the affected materials.

Extreme Water Damage in San Antonio, TX

2/5/2019 (Permalink)

Water Damage Extreme Water Damage in San Antonio, TX Standing water in San Antonio home due to a toilet supply line failure.

A toilet water supply line break caused this home to flood in San Antonio, TX. SERVPRO of Stone Oak was called in to clean up the water damage and help make it "Like it never even happened." 

The plumbing industry is in agreement that high quality stainless steel toilet supply lines are much more durable and less likely to break as opposed to rubber toilet supply lines. Keep this in mind when evaluating the current condition of your toilet supply lines.

Water Damage Loss Prevention and Maintenance Tips: Toilets 

  • Inspect the water supply line hoses every 6 months.
  • If the bowl or tank begins to overflow, turn off the water at the supply valve.
  • The fill valve should shut off when the float reaches the proper water level.
  • Ensure the connection to the valve is secure.
  • Operate the valve to make sure the water supply will shut off. Replace if needed.

Water Damage in San Antonio, TX

2/1/2019 (Permalink)

Water Damage Water Damage in San Antonio, TX This San Antonio Home flooded due to a leak in the concrete slab of the foundation.

A pipe in the concrete slab of this San Antonio Home was the cause of this water damage. The water leak lasted only a few hours and extensive water damage was the result! SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 210-858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

Meet Our Crew!

Water Damage Caused by Toilet

2/1/2019 (Permalink)

Water Damage Water Damage Caused by Toilet Shown here is the equipment placed after the second day of drying.

A toilet leak caused a significant amount of damage on this particular job. There was water soaked into the carpet that had to be extracted when our technician arrived. The leak caused damage in 6 rooms total.

All baseboards in affected rooms were removed to allow proper drying of the drywall. Drying equipment was set and ran for 3 days.

SERVPRO of Stone Oak was quick to respond to the job as it was called in after hours. The technician arrived right at 2 hours after the job was called in and got started extracting the standing water right away. The customer was very pleased with how quickly we responded as well as the overall work on the job.

Need Emergency Service? Call Us 24/7 – (210)858-9696

Commercial Water Damage

2/1/2019 (Permalink)

Commercial Commercial Water Damage There was a pipe that burst at this San Antonio business, and had they not acted as fast as they did, their inventory would have been ruined.

Any water loss to a commercial building can be critical to a business's productivity. SERVPRO of Stone Oak's main goal when dealing with a commercial water loss is to get the situation taken care of as quickly as possible so that particular business can resume all normal activities.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

24/7 Commercial Water Loss Assistance

24 Hour Emergency Water Damage Service

2/1/2019 (Permalink)

Water Damage 24 Hour Emergency Water Damage Service SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio.

SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (210) 858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

Storm Damage in Marble Falls

2/1/2019 (Permalink)

Storm Damage Storm Damage in Marble Falls This storm pulled in a huge amount of debris, mud, and contaminates into the customers home. Thankfully, SERVPRO was here to help!

Marble Falls was hit incredibly hard with storm damage this past year, and with that comes muck. Most people know that flooding causes extensive water damage, but do not know that storm water can contain bacteria, mud, trash, feces, and many other different contaminates that creating an incredibly hazardous situation.

Damage like this requires a skilled professional to come in and remediate properly to ensure the safety of your home and family.

A storm can be a truly trying time, when you are pulled in a million directions at once trying to ensure the safety of your family, as well as your home. That is why trusting a company like SERVPRO of Stone Oak is so important, so we can make your life easier!

Thankfully, SERVPRO is always here to help!

Call us today (210)-858-9696!

A storm can be a truly trying time, when you are pulled in a million directions at once trying to ensure the safety of your family, as well as your home. That is why trusting a company like SERVPRO of Stone Oak is so important, so we can make your life easier!

Smoke and Fire Damage in San Antonio, TX

2/1/2019 (Permalink)

Fire Damage Smoke and Fire Damage in San Antonio, TX Smoke and Soot Damage Can Cause a Lasting Pervasive Odor in Your San Antonio Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (210)858-9696

What to do if you see mold:

2/1/2019 (Permalink)

Mold Remediation What to do if you see mold: Mold growth on walls and ceilings in San Antonio home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Stone Oak for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Stone Oak specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 210-858-9696

Why is SERVPRO Green?

2/1/2019 (Permalink)

It’s hard to miss our green service vehicles as they drive through your local community. 

But where did the green color come from?

In the early 1970s, the founders of SERVPRO® used a color chip paint sample chart to identify the most eye-catching color.  It was a highly technical process.  The founders showed the chart to as many people as they could and asked, “Which color on this chart would be impossible to miss?”  By a wide margin, the color most identified was 1970 rally green, a color used on Porsche 911 automobiles.

 Now used on entire fleets of vehicles in every SERVPRO franchise across the nation from production vans to disaster recovery storm trailers, our vehicles are here to help, 24/7.

Why SERVPRO of Stone Oak?

2/1/2019 (Permalink)

Why SERVPRO Why SERVPRO of Stone Oak? Unlike this storm trooper, who can never hit a target, SERVPRO of Stone Oak never misses the opportunity to make our customers happy!

In most major cities such as ours, there are a few major restoration companies to choose from. So I guess the question is, why use SERVPRO of Stone Oak? The answer is very simple. SERVPRO of Stone Oak has taken the time and dedication to help their community in times of need. Being on time and communicating with our customers is key in building a quality relationship, even if that relationship is created out of something negative such as mold, fire and water damages.

One of the most important part of this process is ensuring that our customers are listened to, and that all of their questions are answered. This is a mandate that all of us here at SERVPRO of Stone Oak follow at work and in our regular lives.  

A Company You Can Trust in an Emergency

2/1/2019 (Permalink)

Here at SERVPRO of Stone Oak, we prioritize our customer's well being and happiness in our everyday work. We understand that any kind of damage to your home can be frightening, and that is why we strive to take the absolute best care of your home.  Not everyone has had a water loss every day, and so when your broken pipe or dishwasher is flooding your home with water, you are going to want a company that you can trust. Every single one of our employees and owners go through extensive training on what to do in these situations, and we strive to ensure that your home is well taken care of, as if it were our own. 

Do you want to know more about our crew?

Read more about us!

Protecting Your Business From Cold Weather Conditions

2/1/2019 (Permalink)

With winter here, now is the time to start thinking about how you can protect your business from cold weather conditions.  Protecting your customers, clients and employees is one critical component you need to consider. Snow and ice create dangerous hazards for businesses, since many people often slip and fall on untreated, icy surfaces.  To prevent injuries, you can follow these key steps by Travelers Insurance to eliminate this winter hazard.

  • Create and implement a snow and ice removal plan.  This includes determining who is responsible for carrying out the plan. Responsibilities include hiring contractors or choosing your own personnel, ensuring that snow is removed and salt is placed on walkways as well as proper claim handling procedures.
  • Assign someone the task of monitoring weather conditions, walkways and the effectiveness of the snow and ice removal.
  • Record removal activities in a log.  The log should include names and dates along with the amount of snow and ice, temperature and the removal process.
  •  Investigate any injuries immediately

Using your Plan

Be aware of uneven surfaces and areas with high traffic.  Clean up after ice melt.  When piling snow, try not to block visibility around corners.  In addition, use warning signs and lights for more protection.  Be aware of refreezing, and check that your drains do not spread water onto walkways. 

Lastly, check with your municipality with your location’s specific regulations on treating weather conditions.

These steps will keep anyone who visits your business safe from harm.  If you experience a more drastic winter storm event such as frozen pipes, call SERVPRO of Stone Oak at (210) 858-9696.  We can handle winter disasters for you.

If disaster struck tomorrow, would your business be ready?

2/1/2019 (Permalink)

Commercial If disaster struck tomorrow, would your business be ready? Having a plan on file for each different type of disaster can help ensure that your business is prepared for anything.

It is important to prepare before a disaster occurs. Being prepared and knowledgeable in the case of a disaster can help reduce downtime and prevent profit loss. 

Consider the following steps to help you better prepare for an emergency situation.

  • Sign up for local alerts and warnings, download apps and/ or check access for wireless emergency alerts.
  • Develop and test emergency communication plans.
  • Assemble or update emergency supplies.
  • Learn about local hazards and conduct a drill to practice emergency response actions.
  • Participate in preparedness discussion, training or class.
  • Collect and safeguard critical documents.
  • Plan with neighbors to help each other and share resources.
  • Document property and obtain appropriate insurance for relevant hazards.
  • Make property improvements to reduce potential injury and property damage.

Emergencies can happen anytime to anyone. Take action now to protect yourself and your property.  SERVPRO of Stone Oak is here to help if disaster strikes.

Fire Damage Tips From Your Fire Damage Experts

2/1/2019 (Permalink)

Fire Damage Fire Damage Tips From Your Fire Damage Experts Having a fire is incredibly stressful, after ensuring that your family is safe, call SERVPRO of Stone Oak so we can do what we do best!

If your home or office is hit with a fire, SERVPRO of Stone Oak in San Antonio, TX, recommends taking some basic safety measures before occupying your building again. Once the fire is out and your family is safe, contact a fire damage remediation company to complete restoration work and return your interior to its original condition again.

While you’re waiting for the fire damage restoration service to arrive, follow these tips to protect your belongings and prevent injuries to your loved ones:

  • Avoid Using Electricity: A house fire can damage your electrical system, making it extremely dangerous to operate lighting fixtures and appliances. To avoid being electrocuted, hold off until the fire restoration experts have completed restoring your interior.
  • Vacate the Premises: After a fire breaks out in a home, there’s no telling how much soot and ash has entered the ventilation system. Instead of continuing to live in your house, SERVPRO of Stone Oak encourages you to find other accommodations until the fire damage crew is finished.
  • Purchase New Food: In addition to the soot and ash in the air, fires can cause foods to spoil, making them unfit to eat. It’s wise to avoid salvaging anything.
  • Wait to Clean: There’s no need in deep cleaning your carpets, upholstery, or floors until fire restoration is finished. Not only will you be risking your health, but the fire restoration company may need to replace or remove certain materials.

Knowing who to call after a disaster can be difficult, it can be hard to know where to start. To schedule fire damage restoration work, call SERVPRO of Stone Oak at (210) 858-9696.

Three Categories of Water Damage

8/23/2018 (Permalink)

Water Damage Three Categories of Water Damage A water loss can escalate quickly, if left untreated mold can grow within 48 hours and the damage can escalate even further from there.

Did you know that water damage is actually a very broad term for a water loss?

There are actually three different Categories of water losses that can occur, and with each category of damage comes a different remediation process. Not only that, but a once simple water loss can be turned into a category three nightmare by waiting to remediate before it is too late. There are a lot of different things that can go into water losses, and the categories they are classified as, but a very basic overview is below so you can know the difference between Category 1, 2, and 3 water losses.

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

Water from a clean source like a broken water line

If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

May contain bacteria and viruses

Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause health issues. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

May contain untreated sewage, harsh chemicals, disease-causing bacteria, and flesh-eating microbes

Water from flooding rivers or sewer backup

As you can see, each job is a different one, and the circumstances for each loss can change depending on what caused the loss, how long it was sitting before being remediated, and how contaminated the water is, so the remediation process can differ depending on what is required.

A certified water restoration technician such as the ones we employ at SERVPRO of Stone Oak, is trained on how to accurately classify a water loss, so that remediation can be performed effectively and safely.

Don't Wait.... Remediate!!

Remembering Harvey

8/17/2018 (Permalink)

Hurricane Harvey dropped more than 20 Trillion Gallons of water on Texas and Louisiana last August. As the anniversary of the immense devastation that wrecked the Gulf Coast last year looms, we remember those whose lives were drastically changed by catastrophe. Houston as a city pushes on, to rebuild and to remember, and to honor those who are no longer with us. Not only will we remember the devastation, but we will also remember those who put those into harms way just to help the victims with nowhere to go. The amount of support that came from surrounding areas was immense, and we should all take a moment to thank those people as well. Altogether Hurricane Harvey changed so many people's lives and wrecked so much damage, and as this anniversary passes, let us take a moment to think of the victims, as well as the survivors of this tragedy.

Summer Fun & Cookout Tips

8/4/2018 (Permalink)

Summer Cookouts is everyone's favorite passtime, but it can also be a major fire hazzard.

General grilling tips:

  •  Propane and charcoal BBQ grills should only be used outdoors.
  • The grill should be placed well away from the home, deck railings and out from under eaves and overhanging branches.
  • Keep children and pets away from the grill area.
  • Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill.
  • Never leave your grill unattended.

Before you use your grill:

  •  Check the major connection points between the gas (propane) tank hose and the regulator and cylinder, and where the hose connects to the burners. Tighten if loose.
  • Check the gas (propane) tank hose for the potential (gas) leaks. To do that:
    • Apply a light soap and water solution to the hose using a brush or spray bottle.
    • Turn the propane tank on. If there is a gas leak, the propane will release bubbles around the hose (big enough to see).
    • If there are no bubbles, your grill is safe to use.
  • If there are bubbles, turn off the tank and check connections, then have your grill serviced by a professional before using it again.
  • If the leak doesn’t stop, call the fire department immediately.

When the grill is on:

  • As you are cooking, if you smell gas, turn off the gas tank and burners.
  • If the leak stops immediately, get the grill serviced by a professional before using it again.
  • If the smell continues, move away from the grill and call the fire department immediately. Do not move the grill.

On average, 8,900 home fires are started by grilling accidents each year. Grill smart and you can make sure that your home isn't one of them.

What is Secondary Damage?

7/17/2018 (Permalink)

Mold Remediation What is Secondary Damage? Something even as simple as a small pipe leak can cause secondary damage that could have to force you to tear out all affected cabinetry and drywall.

After water leaks or flood damage, if not properly dried and treated, a home or business can develop mold from the moisture left on: wood, tile, carpeting, windows, concrete, and/or other materials/items that were affected. Sometimes mold can grow in as little as 24-48 hours of not being dried down properly, creating secondary damage.

Have you had secondary damage as a result of an incorrectly handled water loss? Call us today and see how we can help!

SERVPRO of Stone Oak strives to prevent secondary damage every time we remediate water damage. How do we do this? Building material and flooring are dried and treated to prevent mold and other allergens/contaminates using specialized equipment and cleaning products.

Should you ever suffer water damage due to: a water heater leak, sink overflow, fire, refrigerator leak, excessive rain, storm damage, leaky roof, flood damage, or any other reason water has invaded your home or business, please know that SERVPRO of Stone Oak is here to help!

Commercial Cleaning Services

7/2/2018 (Permalink)

Commercial Commercial Cleaning Services SERVPRO of Stone Oak is very experienced in many different types of cleaning and restoration.

Most business owners are so busy building their businesses and managing their employees that they don’t have the time to clean their offices daily, and having a custodian who cleans up after everyone routinely can be an expense that not everyone wants to pay. SERVPRO of Stone Oak is experienced with working in commercial and small business environments, and can perform the following cleaning services:

  • Air Ducts and HVAC
  • Mold Remediation
  • Biohazard and Sewage
  • Trauma and Crime Scene
  • Water Damage Remediation
  • Carpet and Upholstery
  • Ceilings, Walls, and Hard Floors
  • Odor Removal and Deodorization
  • Vandalism Removal
  • Fire Cleanup

Call your local SERVPRO of Stone Oak at (210) 858-9696 to get more information on the types of cleaning services we can provide for your business!

Hurricanes are coming!

6/29/2018 (Permalink)

Storm Damage Hurricanes are coming! A hurricane is a type of storm called a tropical cyclone, which forms over tropical or subtropical waters according to the National Ocean Service.

The hurricane season is upon us, so be sure to pay attention to the news when they begin to announce what storms have formed and what their trajectories are. Although there is not much you can do to stop a storm from heading your direction, there is plenty that you can do to help prevent additional damage to your home if you are in the hurricane's path. According to the Office of Disaster Preparedness and Emergency Management, here are some things you should be doing at the beginning of every hurricane season.

  • Keep handy a supply of lumber, plywood, timber, etc. for battening down purposes.
  • Check thoroughly the roof of your house, hurricane shutters, hooks and latches and repair where necessary.
  • Trim trees that touch power lines or hang over the house and other buildings.
  • Have simple first-aid equipment such as iodine, bandages, eye lotion, etc. at home.
  • Latch down securely all small buildings in the yard such as outdoor kitchens, pit latrines, tool sheds, barns, etc.
  • Keep the number for a great, professional, experienced restoration company on hand and somewhere safe, that way you can contact us if you end up needing our services.

These tips will not prevent any damage from a hurricane from occurring at all, but they can definitely help mitigate that damage that could possibly occur and help save you money in the process! Not everyone is in a storm’s pathway, but if you are, please, be sure to take precautions and be on alert this hurricane season! If you do happen to live in a storm-ridden area take these recommendations into consideration and ensure that you have someone there when you need them.

5 Effective Ways to Prevent Water Loss:

6/19/2018 (Permalink)

Water Damage 5 Effective Ways to Prevent Water Loss: This home was flooded as a result of a bathtub overflow, which is why you should never leave a faucet running if you are not watching it.

Although the summer is upon us and we are now experiencing our usual summer heatwave, water damage preparation should not be pushed out of your mind just because there is not a heavy amount of rainfall. Most water damage claims in fact, are not caused or related to heavy rain at all, and are typically an issue that comes from a malfunction in an appliance, bathtub, toilet, etc. With that being said, what can you do to prevent a water-related loss? Here are 5 effective ways to help prevent water losses:

1. Checking the water bill

One might not know where there is a leak due to the numerous water pipes hidden behind walls and in the floors in the building until the damage is done. That's why it's advisable to keep a close eye on the monthly water bill. If it is getting unusually high, it's a good sign that there may be a leak somewhere that may cause water in home to overflow.

2. Use a drain snake instead of unclogging chemicals

Clogs will always be there no matter what. People often go for powerful chemical drain cleaners to get things moving again. But as convenient as they may be, those caustic chemicals eat away at pipes. Over-reliance on them could cause more flood damage when doing water cleanup. For that reason, owning a drain snake is a good solution to clear away clogs. They’re affordable and can be found at hardware stores.

3. Avoid pouring grease down the sink

Avoid pouring grease down the kitchen sink even if it is flushed down with hot or cold water. The grease could still conceal and cling to the pipes, causing some grave flood damage and blockage. Breaking down the grease with detergent before a water clean-up may be a mitigation procedure but does not guarantee that it’ll prevent the oil from sticking to the pipes.

4. Don't leave the room after you've turned on the water, especially full force in the bathtub or a sink.

While it may not be for very long, running the water and leaving the room is a common cause for many water losses of a great scale. Many people turn on the bathtub and fall asleep, or begin the dishes and forget, causing water to flood an entire home very quickly, and if not extracted immediately, it can cause immense damage.

5. Know and follow the recommended maintenance procedures for your appliances

Water heater and other appliance related losses are very common, and a great way to help prevent them, although they may be unexpected at times, there are little things you can do to help prevent water losses, such as periodically draining the water heater to clean out the sediment at the bottom of the tank.

In the even that you or a loved one does have a water loss, or you need information on what to do if one happens, feel free to call SERVPRO of Stone Oak at (210)-858-9696.

Firework Safety Tips:

6/15/2018 (Permalink)

Fire Damage Firework Safety Tips: Fireworks can be one of the best memories of a great holiday like Fourth of July, as long as they are used in a safe manner.

This time of year everyone is preparing for the fourth of July festivities, getting the meat for the BBQ, reserving picnic spots, and rounding up the family for a fun holiday celebrating Independence day the right way! The one thing to remember is that everyone also needs to ensure that they are being safe and responsible when using fireworks too.

According to the National Fire Protection Association, in 2013, fireworks caused an estimated 15,600 reported fires in the U.S.  with more than one-quarter (28%) of fires started by fireworks in 2009-2013 were reported on Independence Day. No one wants to rain on the parade, but it is always better to be prepared for the worst so everyone can have an enjoyable and worry-free time this Independence day. Take a quick look at the link below, provided by the National Council of Firework Safety, for tips to help factor into your holiday planning.

Firework Safety Tips!

In the event that you, or someone you know ends up having a house fire in the San Antonio area, call SERVPRO of Stone Oak at (210)-858-9696 to have an experienced, professional help ease you through the remediation process. 

Preparation is Key!

5/31/2018 (Permalink)

Storm Damage Preparation is Key! Pictured is Beltway 8 in Houston, Texas after the immense flooding during Hurricane Harvey.

While it isn’t quite the hurricane season yet, it is still a great time to consider how well protected your home is. With floods being one of the most common natural disasters in the country, it is always a good idea to be prepared in the case that your home could be flooded. Here is a list of questions to ask yourself very quickly:

  • Do you know your flood risk?
  • Does your family have a contingency plan in place in the event that your home is flooded?
  • Do you have flood insurance?

The main thing to know, is that floods do not just happen as a result of a hurricane, or because you live near a body of water. While certain factors can make you more likely to be at risk, it is good to know that floods can happen anywhere, at any time. They can be caused by a whole list of factors, and often occur suddenly, causing immense amounts of damage. This is why planning ahead in the event of a flood is the best idea, so that you know who to call and you can get a jumpstart of the long process of remediation. No one wants to consider the possibility of having their home involved in a flood event, but it is always better to be prepared for anything instead of caught off-guard. For more information on how to prepare yourself for the upcoming hurricane season, take a look at Ready.gov's webpage on flooding. If you or your family has a home that was involved in a flood event, call (210)-858-9696 to see how we can help!

All About Mold

5/10/2018 (Permalink)

Mold Remediation All About Mold Mold can spread rapidly after a water loss,and can cause devastating damage, especially if it is left unchecked!

Mold can be a sneaky, invisible, intruder, growing behind and around what you can see on the surface. Exposure to mold can cause allergies, skin irritation, and a host of other health problems. If you don’t know very much about what you’re up against, here are some basic facts about mold:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Common Types of mold are:
    • Cladosporium
    • Penicillium
    • Alternaria
    • Aspergillus
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

For more information, Check out the EPA’s Interactive Mold House Tour!

Mold remediation is a serious job that is best handled by the results of a professional mold inspector, followed up by a licensed mold remediation specialist. A home owner is unlikely to have access to all of the specialized equipment needed to complete such a task. With specialized equipment used and the expertise shown by the professional team at SERVPRO of Stone Oak, insurance companies trust our team when their policy holders experience a water loss.

Feel free to give us a call at (210)-858-9696 to help you get started remediating your mold problem!

Helping after Harvey

4/20/2018 (Permalink)

Storm Damage Helping after Harvey Captured is just one of the many neighborhoods affected by Harvey.

Hurricane Harvey was definitely a storm for the record books. More than 20 Trillion gallons were dropped across Texas and Louisiana, with an estimated 185,149 homes affected according to ABC News. When dealing with devastation of this scale, it is beyond doubt that only a company with national resources can withstand this kind of wreckage. SERVPRO of Stone Oak was there to aid as many people as possible, and after there was no one left to help in the area we started off at we migrated to Port Aransas, TX to assist even more affected families. No one wants to have such a disaster affect their daily lives, and in the case of such a massive storm like Harvey, but it is always better to know who you will call if you get caught in a tragedy. If your home gets caught in a disaster area, call (210)-858-9696 to see how we can help!

Smoke Damage, What Are The Facts?

4/7/2018 (Permalink)

Fire Damage Smoke Damage, What Are The Facts? After the fire subsides, smoke can cause severe secondary damage if not handled immediately after the fire.

Did you know there are different types of smoke? Not only are there different types of smoke damage, but each different kind has different ways it has to be re-mediated differently, and can cause different types of damage.

Wet Smoke – Plastic and Rubber

  • Occurs in smoldering fires that burn at a low temperature
  • Typically has strong smoke odors and can be sticky
  • Can smear during cleanup due to its oily texture, making cleanup difficult

Dry Smoke – Paper and Wood

  • Occurs fast burning fires that burn at a high temperature
  • Typically has a dry, powdery texture
  • Does not smear much during cleanup

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible
  • Can discolor varnishes, paints, and other finishes
  • Incredibly strong smell

Even though every fire damage situation is a little different, and many different techniques could be required to properly re-mediate the damage caused. If you are looking for a restoration company that specializes in fire and water restoration, call (210)-858-9696 and we can help you get your home back to its preloss condition.

Water Damage at a San Antonio Business

3/14/2018 (Permalink)

Commercial Water Damage at a San Antonio Business Our technician was able to arrive on site just in time to save the beautiful wood floors that were in the bathroom at this senior care facility.

This water loss occurred at a senior care facility in the Shavano Park, TX. One of the toilet supply lines burst, and SERVPRO of Stone Oak was quick to arrive on scene.

Remediating a Water Loss on Commercial Properties Presents unique Challenges


When we arrived our technician noticed that there were 6 severely affected rooms, but there was no extensive damage thanks to our expedient arrival on scene. The main concern of the business owner, was that they would not have to evacuate the facility and relocate the residents while we worked to make sure the area was dried down properly. Thanks to our experience working with commercial facilities, we were able to allow the facility to continue day to day operations, so that they could care for their residents and there was no income that was lost for the company. Had the mobilization time been much slower, this senior care facility could have ended up with much more extensive work needing to be performed, causing them to have to deal with business interruptions and a much more costly remediation bill.

About SERVPRO of Stone Oak


SERVPRO of Stone Oak specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

San Antonio 24 Hour Water Damage Emergency Service

3/4/2018 (Permalink)

Commercial San Antonio 24 Hour Water Damage Emergency Service We are ready to mobilize and get you back in business as quickly as possible, all you need to do is give us a call!

Water damage can be an incredibly large interruption for your business, it can cause you to shut down on days when you could normally be operating, and the unexpected expenses alone can be a huge hassle. The other issue is when a water loss occurs, it may not always be during business hours and it can be hard to find someone who will be ready to tackle your disaster as soon as it happens. SERVPRO of Stone Oak is equipped to handle losses of any size or type, for businesses such as:

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

Disaster doesn’t wait for normal business hours, and neither do we!

SERVPRO of Stone Oak is available 24 hours a day to restore your San Antonio property and get you back to business. If you have a large loss, and more resources are needed, we can utilize our Disaster Recovery Team, which is a network of 1,700 Franchises to help get you back in business and minimize losses.

Call us at (210)858-9696 today!

GOT MOLD?

2/21/2018 (Permalink)

Mold Remediation GOT MOLD? This home was affected by a severe mold infestation that was left to spread throughout the home.

If you find mold in your home it can be cause for a bit of panic. There is good news: not all mold is bad; in fact, mold is everywhere! Molds occur naturally throughout the world and are present in nearly every environment. The main cause for concern is when mold invades your home.  As well as the possible health effects, mold in a home can cause expensive damage to the materials used to build your home, give off a very musty odor, and not to mention, it is just unsightly! Not only are these things reason enough to have it removed, and more importantly, by a professional. Too many times homeowners attempt to clean up a mold problem by spraying bleach on the area and wiping it up, but if cleanup was done improperly, the mold has a higher chance of spreading and causing even greater damage. It is important to work with an expert mold remediation contractor when it comes to ridding your home in San Antonio, Texas of mold. SERVPRO of Stone Oak has the knowledge, tools, and experience to do an effective and thorough job to cleanup mold.

Got Mold? Call (210)-858-9696 and ask how we can help!

What do I do if I have had a house fire?

2/21/2018 (Permalink)

At the time of an emergency, it can often be hard to think about what to do when disaster strikes, here at SERVPRO of Stone Oak we understand how trying this time can be, and are here with a plan to help make this process as easy for you as possible. Every fire is a little different, but with these steps you will have a slightly better idea of how the general process works, and in turn that will make it a bit easier to restore your home to its preloss condition.

Step 1: Emergency Contact (210)-858-9696

Step 2: Inspection and Fire Damage Assessment

Step 4: Water Removal and Drying (if water damage is present)

Step 5: Removal of Smoke and Soot from All Surfaces

Step 6: Cleaning and Sanitizing

Step 7: Restoration

How To Avoid Mold After A Water Loss:

2/20/2018 (Permalink)

Take Precautions

When you are faced with a water loss, whether it is a pipe leak or a bathtub overflow, failing to act quickly or can greatly increase your chances for having secondary damage. Did you know that mold is more likely to grow after a water loss if the damage goes left unchecked or isn’t dried down properly for more than 24-48 hours? SERVPRO of Stone Oak professionals handle water damage every day and know prompt action is required to prevent mold growth. Organic materials found inside buildings, such as wood, paper, drywall and insulation are perfect food sources for mold to flourish. If your property has sustained recent water damage, it’s vital to remove excess water and dry the structure promptly and properly, as well as to keep the following in mind:

  • The key to mold control is moisture control.
  • Do not blow air across any surfaces with suspected or visible mold growth.
  • Do not attempt to dry or clean the area yourself.
  • Make sure you stay out of any area that you suspect has mold growth.

Remember: The best way to avoid mold damage after a water loss is to act fast!

If you think you have a mold problem, or a water loss has recently occurred at your residence or business and you are worried about mold or water damage, call SERVPRO of Stone Oak (210)-858-9696 so that we can help ease your mind and keep your property in tip-top shape!

Who are you going to call?

2/20/2018 (Permalink)

Everyone has heard of Stop. Drop. and Roll!, but does your family have a plan in case there is a fire? Where are all of your important documents? Do your kids know to check the door to see if it is hot before they open it? Do you know your insurance policy number?

These are some of the most important things to consider in the event that disaster strikes. But once you’ve secured all of your valuables and your family’s safety, who do you call to help with the repairs on your home? Choosing a restoration company for fire cleanup is the most important task at-hand after a fire. Many companies offer fire cleanup services, but some fail to provide efficient and effective services. Avoid such a scenario and choose a restoration company that offers experience and expertise; a good reputation; competitive pricing; and who stands behind their work.

 We here at SERVPRO of Stone Oak incorporate all of these things into our work, and we understand how stressful times like these can be! Call us at (210)-858-9696 and let us give you some peace of mind while we work with you to get your home back to normal as soon as possible!

Your Commercial Restoration Experts

2/20/2018 (Permalink)

Don't wait to develop a plan for your commercial water loss, fire, or mold damage until its too late; setup your SERVPRO Emergency READY Profile and have a plan to safeguard your business!

SERVPRO of Stone Oak utilizes the latest technology in order to expedite the mitigation process further increasing our value to our customers. The SERVPRO Ready Plan is a tool for property managers and owners. By developing a SERVPRO Emergency READY Profile for your  business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business and keep your livelihood up and running!

Call your local SERVPRO of Stone Oak at (210) 858-9696 to help with your Emergency READY Profile, and be “Ready for Whatever Happens” in 2018!

Preparation is the key to making it through any sized disaster, whether it is a large fire or area flood, or just a minor water leak.  Having an Emergency READY Plan may help minimize the time your business is inactive, and get you back in the building following a disaster.

SERVPRO of Stone Oak has restoration experts available 24 hours a day to get your business back up and running.  Our expertise includes restoration services for fire and water damage, and we are also your business’s best resource for mold mitigation and removal.  

Water Loss to a Church in San Antonio, Texas

1/31/2018 (Permalink)

Commercial Water Loss to a Church in San Antonio, Texas During photo of room where loss occurred

This water loss to a church was very substantial. The loss occurred because of a pipe burst in the attic and it caused a good portion of the ceiling to fall through. It affected a large part of the sanctuary which had commercial grade carpet. Our crew had to extract quite a bit of water before setting the proper drying equipment.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

We Answer the Phone Ready to Help
Call Today - (210)858-9696

San Antonio 24 Hour Emergency Water Damage Service

1/31/2018 (Permalink)

Water Damage San Antonio 24 Hour Emergency Water Damage Service SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio

SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Loss in San Antonio, Texas

1/30/2018 (Permalink)

Water Damage Water Loss in San Antonio, Texas During photo of the injectidry system that dried down the insulation inside interior walls

This water loss occurred because of a pipe leak inside the homeowner's wet bar. The water spread from the bar into the living room and affected 7 rooms in total.
The living room had carpet so our crew extracted the water from there before starting any work. We then set equipment and let it run for 3 days. Most of the drywall was dry after 3 days besides some interior walls that we discovered had insulation inside when we drilled small holes into the walls. Once that was discovered, we set an injectidry for a day. That method dried all of the drywall down as well as the insulation with no problem.

Need Emergency Water Damage Service? Call Us 24/7 – (210)858-9696

Water Damage Caused by Pipe Leak in San Antonio, Texas

1/30/2018 (Permalink)

Water Damage Water Damage Caused by Pipe Leak in San Antonio, Texas Closet wall where leak occurred

This water damage was caused by a pipe leak in a wall between the laundry room and a bedroom closet. It affected 6 rooms in total. Three of the rooms had carpet so the water was extracted from them before any work was started. The dry down time for this job was a standard 3 days.

SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (210)858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

Faster to your San Antonio Water Damage Event

1/30/2018 (Permalink)

Water Damage  Faster to your San Antonio Water Damage Event SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Stone Oak provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Stone Oak arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (210)858-9696

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Smoke and Fire Damage in San Antonio, Texas

12/5/2017 (Permalink)

Fire Damage Smoke and Fire Damage in San Antonio, Texas Smoke and Soot Damage Can Cause a Pervasive Odor in Your San Antonio Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (210)858-9696

Fire Damage to House in San Antonio, Texas

12/4/2017 (Permalink)

Fire Damage Fire Damage to House in San Antonio, Texas Smoke and Soot Damage Can Cause a Pervasive Odor in Your San Antonio Home.

This fire damage started in the kitchen as a result of a stove fire. The fire then spread to affect 5 rooms in total before it was put out.

The SERVPRO of Stone Oak crew was quick to respond to the damage and tried to salvage as many things as possible. Our crew took track of the customer's contents and stored some in our warehouse while their house was being restored.

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (210)858-9696

Extensive Flood Damage Caused by Hurricane Harvey in Houston, Texas

11/27/2017 (Permalink)

Storm Damage Extensive Flood Damage Caused by Hurricane Harvey in Houston, Texas Flood damage in living room of a house affected by Hurricane Harvey.

Hurricane Harvey was a terrible disaster that affected a vast amount of people's homes. SERVPRO of Stone Oak was quick to respond and got into a big neighborhood as soon as it was possible to drive into with a vehicle.

This particular house was the biggest job the crew worked on while in Houston. Flood cuts were required throughout the whole first floor as well as the spraying of antimicrobial. The majority of the flooring was hardwood which all had to come up due to the extensive amount of water that entered the home.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have Storm or Flood Damage? Call Us Today (210)858-9696

Commercial Water Loss in San Antonio, Texas

11/20/2017 (Permalink)

Commercial Commercial Water Loss in San Antonio, Texas Affected office area caused by a roof leak to a commercial building.

A water loss is never fun to deal with, but it especially isn't when it happens to a commercial building. Not being able to proceed with standard operating procedures due to drying equipment running in the building is a huge hassle.

This particular water loss was caused by a roof leak and affected 4 rooms in total. The cove base was removed in affected areas and proper drying equipment was set and ran for 3 days. Our highly trained staff worked well with the customer and made sure to have the drying done by the standard 3 days. Overall, the customer was very content with our staff and gave us a great review.

Water Damage to a Commercial Building? Call Us Today – We’re Ready To Help (210)858-9696

Does Your San Antonio Home Have A Mold Problem?

11/16/2017 (Permalink)

Mold Remediation Does Your San Antonio Home Have A Mold Problem? In San Antonio, mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (210)858-9696

Mold Remediation Done to a Closet in San Antonio, Texas

11/16/2017 (Permalink)

Mold Remediation Mold Remediation Done to a Closet in San Antonio, Texas In San Antonio, mold can spread through a home in as little as 48 hours.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Stone Oak for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Stone Oak specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (210)858-9696

Commercial Water Loss in San Antonio, Texas

11/16/2017 (Permalink)

Commercial Commercial Water Loss in San Antonio, Texas Commercial Water Damage Events Present Unique Challenges

Any water loss to a commercial building can be critical to a business's productivity. SERVPRO of Stone Oak's main goal when dealing with a commercial water loss is to get the situation taken care of as quickly as possible so that particular business can resume all normal activities.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

We Answer the Phone Ready to Help
Call Today - (210)858-9696

Flooded House in Saginaw, Michigan

11/14/2017 (Permalink)

Storm Damage Flooded House in Saginaw, Michigan Affected bedroom after demolition was done due to significant flooding.

This house was severely flooded due to a tremendous amount of rain in Saginaw, Michigan. SERVPRO of Stone Oak was quick to respond and made the journey across the country to help the people in need.

All of the affected drywall required 2 foot flood cuts because of the category 3 flood water that entered the home. The affected carpet and tack strips were removed as well. The whole first floor was sprayed down with antimicrobial to ensure no mold growth as well as requiring the proper drying equipment to dry down all of the studs. The customer provided the crew with a large dumpster to dispose of all of the affected materials.

Have Storm or Flood Damage? Call Us Today at (210)858-9696

Water Damage to a Home in San Antonio, Texas

11/13/2017 (Permalink)

Water Damage Water Damage to a Home in San Antonio, Texas Living room after the laminate flooring was removed and drying equipment was set.

A washing machine overflow is what caused this water damage. By the time the home owner realized what had happened the whole first floor was under water as well as part of the garage.

All of the base boards on the first floor had to be removed as well as laminate flooring that was in the living room and breakfast nook areas. Toe kicks in the kitchen had to be removed and an inject to dry method was used to dry down the cabinets. After all of the demolition was done the proper drying equipment was set and ran for 3 days.

Our crew worked well with the customer answering all questions and meeting all standards. The job went very smoothly and there were no complaints.

Need Emergency Service? Call Us 24/7 – (210)858-9696

Water Damage Caused by Toilet Leak in San Antonio, Texas

11/13/2017 (Permalink)

Water Damage Water Damage Caused by Toilet Leak in San Antonio, Texas This is with the equipment running during the 2nd day of the dry down process.

A toilet leak caused a significant amount of damage on this particular job. There was water soaked into the carpet that had to be extracted when our technician arrived. The leak caused damage in 6 rooms total.

All baseboards in affected rooms were removed to allow proper drying of the drywall. Drying equipment was set and ran for 3 days.

SERVPRO of Stone Oak was quick to respond to the job as it was called in after hours. The technician arrived right at 2 hours after the job was called in and got started extracting the standing water right away. The customer was very pleased with how quickly we responded as well as the overall work on the job.

Need Emergency Service? Call Us 24/7 – (210)858-9696

Extensive Flood Damage Caused by Hurricane Harvey in Houston, Texas

11/13/2017 (Permalink)

Storm Damage Extensive Flood Damage Caused by Hurricane Harvey in Houston, Texas Flood damage in bedroom of a house affected by Hurricane Harvey.

Hurricane Harvey was a terrible disaster that affected a vast amount of people's homes. SERVPRO of Stone Oak was quick to respond and got into a big neighborhood as soon as it was possible to drive into with a vehicle.

This particular house was the biggest job the crew worked on while in Houston. Flood cuts were required throughout the whole first floor as well as the spraying of antimicrobial. The majority of the flooring was hardwood which all had to come up due to the extensive amount of water that entered the home.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Have Storm or Flood Damage? Call Us Today (210)858-9696

Lightning damage to home in San Antonio, Texas

11/7/2017 (Permalink)

Fire Damage Lightning damage to home in San Antonio, Texas Smoke and Soot Damage Can Cause a Pervasive Odor in Your San Antonio Home.

A lightning strike to the roof of the house caused this fire damage. This before photo shows how bad the lightning strike was and some of the damage it caused.

SERVPRO of Stone Oak was called upon to help this family in need and worked cooperatively throughout this thorough process. Many of the family's belongings were stored at our warehouse while all of the damages to the house were being restored. The crew then helped them move their stuff back into the house once all of the damages were fixed.

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (210)858-9696

Fire damage to a home in San Antonio, Texas

11/7/2017 (Permalink)

Fire Damage Fire damage to a home in San Antonio, Texas Fertilizer bag caught on fire causing storage building to burn down as well as burning most of the downstairs.

This fire damage started as a result of a bag of fertilizer catching on fire in the home owners storage building. It burned most of the downstairs in the house as well causing for the whole downstairs to be gutted to the studs.

SERVPRO of Stone Oak responded quickly to the disaster and helped the home owner move the contents out and into our warehouse. The contents were all wiped down and cleaned thoroughly. We kept the contents stored at our warehouse until all of the damages were restored, and then had our crew move the contents back into the home. The homeowners were very content with our work and gave lots of praise to our crew.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (210)858-9696

Restoring Your San Antonio Commercial Property After A Water Damage Event

11/6/2017 (Permalink)

Commercial Restoring Your San Antonio Commercial Property After A Water Damage Event Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at San Antonio commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Flood and wind damage in Port Aransas, Texas

11/3/2017 (Permalink)

Storm Damage Flood and wind damage in Port Aransas, Texas Downstairs living room affected by the flood caused by Hurricane Harvey.

Port Aransas, Texas was hit very hard by Hurricane Harvey, so there were many people that needed the help of SERVPRO. SERVPRO of Stone Oak made it to that area after being in Houston for 2 weeks helping out the people there.

This particular house got hit with the flood on the first floor, and then wind damage got the second story pretty badly. The drywall required two foot flood cuts on the first floor along with drying equipment to dry the studs down. The second floor just required drying equipment because it was not affected by actual flood water.

SERVPRO of Stone Oak is quick to respond to disaster situations no matter where they happen in the United States.

Have Storm or Flood Damage? Call Us Today (210)858-9696

Mold infestation in an apartment complex in San Antonio, Texas

11/1/2017 (Permalink)

Mold Remediation Mold infestation in an apartment complex in San Antonio, Texas In San Antonio, Texas, mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (210)858-9696

Flooded basement in Saginaw, Michigan

10/31/2017 (Permalink)

Storm Damage Flooded basement in Saginaw, Michigan Flooded basement in Saginaw, Michigan as a result of a recent storm

Michigan got hit with a bad flood affecting many people's houses, so SERVPRO of Stone Oak was quick to respond and help out many people that were in need. The well trained crew worked diligently and made sure to meet all of the customers expectations. 

The crew worked on many basements that were flooded out as well as demoing full houses. Most of the basements still had water inside of them so extraction of the water was the first step that needed to be done. After the water was extracted the crew had to demo the items that were ruined such as cabinets and drywall. Drying equipment was then placed to dry down the floor and concrete or cinder block walls. The last step that was done was the spraying down of antimicrobial to ensure no mold could possibly form.

Have Storm or Flood Damage? Call Us Today (210)858-9696

Mold Remediation on School of Excellence

10/25/2017 (Permalink)

Mold Remediation Mold Remediation on School of Excellence Post mitigation photo of a classroom at the School of Excellence

A roof leak occurred in the School of Excellence causing mold to form throughout multiple classrooms. Since there are young kids that attend the school it was necessary to remediate the situation as quickly as possible. SERVPRO of Stone Oak got in there and took care of the job in a timely manner so that class could be resumed. All of the affected drywall was removed and all of the studs were sprayed down with antimicrobial as well as a sealer to guarantee no more mold could possibly form. The administrator of the school was very content with the work that was done and the timeliness it was constructed.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (210)858-9696

Flooded house resulting from Hurricane Harvey

10/20/2017 (Permalink)

Storm Damage Flooded house resulting from Hurricane Harvey Post mitigation photo of flood damage resulting from Hurricane Harvey

Hurricane Harvey was a terrible disaster that affected many houses, especially in the Houston area. SERVPRO of Stone Oak was one of the first respondents to the catastrophic event showing up to the Houston area as soon as most of the flood water had receded. The well trained technicians along with temporary laborers worked diligently to help the many people in need. Two foot flood cuts were necessary throughout every house as well as removing the affected flooring such as carpet, laminate and hardwood floors. Once the flood cuts were made and the affected flooring was removed the crew then proceeded to set the proper drying equipment to dry down all of the studs so no mold would have the chance to grow. After the drying process was complete antimicrobial was then sprayed on all of the studs to ensure to the customer that there was no microbial growth to worry about. Customer satisfaction is the number one priority for SERVPRO of Stone Oak which is the reason why so many people were asking for the professional assistance.

Stone Oak Commercial Water Damage

3/15/2017 (Permalink)

Commercial Stone Oak Commercial Water Damage 45 minute response time to this flooded commercial building in San Antonio.

A sprinkler system was the cause of loss in this commercial property in the Stone Oak area of San Antonio, TX. As a result, 2nd and 1st floors were consequently flooded in a large portion of the building. SERVPRO of Stone Oak was able to respond within minutes and help start the drying process. The drying time only took 3 days to complete, all while continuing to stay in business. We worked around the clock to ensure that our equipment and process did not interfere with their ongoing daily activities. 

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

Extensive Water Damage in San Antonio, TX

1/30/2017 (Permalink)

Water Damage Extensive Water Damage in San Antonio, TX This San Antonio Home flooded due to a leak in the concrete slab of the foundation.

A pipe in the concrete slab of this San Antonio Home was the cause of this water damage. The water leak lasted only a few hours and extensive water damage was the result! SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 210-858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

Meet Our Crew!

Fire Damage in Kerrville, TX

1/30/2017 (Permalink)

Fire Damage Fire Damage in Kerrville, TX This fire damage was caused by a small amount of burning charcoal.

Burning charcoal was the cause of this fire damage to a home in Kerrville, TX. This before picture shows the extent of the damage caused by the charcoal. SERVPRO of Stone Oak was able to respond immediately and help clean and deodorize this home. 

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Stone Oak will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 210-858-9696

San Antonio Residents: Follow These Mold Safety Tips If You Suspect Mold

1/30/2017 (Permalink)

Mold Remediation San Antonio Residents:  Follow These Mold Safety Tips If You Suspect Mold Mold growth on walls and ceilings in San Antonio home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Stone Oak for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Stone Oak specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 210-858-9696

IICRC Certified Firm

1/17/2017 (Permalink)

General IICRC Certified Firm We are an IICRC Certified Firm

SERVPRO of Stone Oak is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Our Certifications and Training!

When Storms or Floods hit San Antonio, SERVPRO is ready!

1/17/2017 (Permalink)

Storm Damage When Storms or Floods hit San Antonio, SERVPRO is ready! Our highly trained crews are ready to respond 24/7 to storm or flood damage in San Antonio.

SERVPRO of Stone Oak specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit San Antonio, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 210-858-9696

San Antonio Commercial Property Damage Cleanup

1/17/2017 (Permalink)

Commercial San Antonio Commercial Property Damage Cleanup A commercial property damage that SERVPRO of Stone Oak recently handled.

Property damage could happen anytime, anywhere and for any given reason. This particular commercial property experienced structural and contents damage resulting from a car driving through the front of the building. SERVPRO of Stone Oak was there to help immediately with securing the building and cleanup of the damaged contents. 

Commercial Services 

SERVPRO of Stone Oak is ready to respond immediately and work quickly to clean or restore your business. We understand that your property’s appearance is important and that every hour spent restoring is an hour of lost productivity. When you need a restoration or cleaning professional, SERVPRO of Stone Oak has the training and expertise to help make it “Like it never even happened.”

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

Have Questions? Call Today – (210) 858-9696

For Immediate Service in San Antonio, Call SERVPRO of Stone Oak

1/17/2017 (Permalink)

General For Immediate Service in San Antonio, Call SERVPRO of Stone Oak San Antonio Residents: We provide immediate service day or night!

SERVPRO of Stone Oak provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in San Antonio. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 210-858-9696

Residential Services

Whether your San Antonio home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your San Antonio commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: Commercial Restoration Services

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Severe Water Damage in San Antonio, TX

1/17/2017 (Permalink)

Water Damage Severe Water Damage in San Antonio, TX Standing water in San Antonio home due to a toilet supply line failure.

A toilet water supply line break caused this home to flood in San Antonio, TX. SERVPRO of Stone Oak was called in to clean up the water damage and help make it "Like it never even happened." 

The plumbing industry is in agreement that high quality stainless steel toilet supply lines are much more durable and less likely to break as opposed to rubber toilet supply lines. Keep this in mind when evaluating the current condition of your toilet supply lines.

Water Damage Loss Prevention and Maintenance Tips: Toilets 

  • Inspect the water supply line hoses every 6 months.
  • If the bowl or tank begins to overflow, turn off the water at the supply valve.
  • The fill valve should shut off when the float reaches the proper water level.
  • Ensure the connection to the valve is secure.
  • Operate the valve to make sure the water supply will shut off. Replace if needed.

24 Hour Emergency Water Damage Service

1/4/2017 (Permalink)

Water Damage 24 Hour Emergency Water Damage Service SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio.

SERVPRO of Stone Oak is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (210) 858-9696

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

Faster to your San Antonio Water Damage Event

1/4/2017 (Permalink)

Water Damage Faster to your San Antonio Water Damage Event SERVPRO of Stone Oak provides 24 hour fire and water damage restoration service in San Antonio.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Stone Oak provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Stone Oak arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (210) 858-9696

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

Restoring Your San Antonio Commercial Property After A Water Damage Event

1/4/2017 (Permalink)

Commercial Restoring Your San Antonio Commercial Property After A Water Damage Event Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at San Antonio commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Stone Oak

SERVPRO of Stone Oak specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew!

San Antonio Smoke and Soot Cleanup

1/4/2017 (Permalink)

Fire Damage San Antonio Smoke and Soot Cleanup Smoke and Soot Damage Can Cause a Pervasive Odor in Your San Antonio Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Stone Oak will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (210) 858-9696

Does Your San Antonio Home Have A Mold Problem?

1/4/2017 (Permalink)

Mold Remediation Does Your San Antonio Home Have A Mold Problem? In San Antonio, mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

 

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (210) 858-9696

Independence Day Celebration

7/14/2016 (Permalink)

Community Independence Day Celebration Our crew celebrating Independence!

 From everyone here at SERVPRO® of Stone Oak, wishing you a sparkling Fourth of July filled with pride, honor and lots of fun!

Fire Damage in San Antonio, TX

2/5/2016 (Permalink)

Fire Damage Fire Damage in San Antonio, TX Fire Damage in San Antonio, TX

The bottom half of this picture is 1 day after a fire nearly left a family homeless in San Antonio, TX. The top half of this picture is the day we started to move all of their belongings back in after the build back was finishing up! Always a great feeling when we are able to be a part of such a large restoration and helping people get their lives back! 


 


Our Fire Damage Restoration Services


Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.


Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 210-858-9696

We have the equipment and technology

2/5/2016 (Permalink)

Choose the team with the technology and equipment to restore your property quickly, reliably and more effectively.

Addition to our SERVPRO® Of Stone Oak fleet

1/4/2016 (Permalink)

Meet the newest addition to our SERVPRO® Of Stone Oak fleet! 

Outdoor Christmas Lighting Tips

12/1/2015 (Permalink)

It's that time of year! Before you put up your lights this season, check out these tips to make sure you are being safe and energy efficient!

Outdoor Christmas Lighting Tips

Fireplace Safety This Winter

11/17/2015 (Permalink)

Fire Damage Fireplace Safety This Winter Fireplace Safety Tips!

With the winter months approaching, families are excited to get those fireplaces going! Remember that fireplace prepping is important so be sure to inspect and clean your fireplace to avoid any damage to your beautiful home! Follow this link attached for quick tips!


Things to Know Before You Spark Up the Logs


 


Different Types of Smoke


There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Stone Oak will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:


Wet Smoke – Plastic and Rubber



  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.


Dry Smoke – Paper and Wood



  • Fast burning, high temperatures, heat rises therefore smoke rises.


Protein Fire Residue – Produced by evaporation of material rather than from a fire



  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 


Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 210-858-9696

San Antonio Hispanic Chamber of Commerce

10/5/2015 (Permalink)

Community San Antonio Hispanic Chamber of Commerce San Antonio Hispanic Chamber of Commerce plaque

We are very excited on becoming members of the best Hispanic Chamber of Commerce in the country!

Joining the Stone Oak Business Association

5/5/2015 (Permalink)

Community Joining the Stone Oak Business Association Proudly displaying our SOBA plaque along with our yellow ribbon!

We are excited to announce that we have recently become members of the Stone Oak Business Association and look forward to being active in our community! 

Extensive Water Damage in Washington, DC

3/25/2015 (Permalink)

Storm Damage Extensive Water Damage in Washington, DC Water damage at the Watergate Complex caused by record low temperatures.

Record low temperatures in Washington, DC created various problems for the majority of homeowner's during the end of February. Pipes burst due to cold temperatures, and in turn create extensive water damage. SERVPRO of Stone Oak traveled to Washington, DC in order to help the overwhelming demand for water damage restoration in the area. Our team was able to help make it "Like it never even happened."


SERVPRO of Stone Oak specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.


Faster Response


Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.


Have Storm or Flood Damage? Call Us Today 210-858-9696

Water Damage Continuing Education

11/10/2014 (Permalink)

Water Damage Water Damage Continuing Education Continuing Education Seminar in San Antonio, TX

On November 6, 2014, SERVPRO of Stone Oak conducted a CE Seminar about water damage. This seminar helps insurance agents and insurance adjusters stay current on the fast changing technology of water damage restoration.

This course has been specifically designed to teach and explain the special procedures used by professionals in mitigating and restoring water damage claims for the insured.  The purpose of the course is to provide you, the insurance professional, with a better understanding of what occurs when your insured has a water damage claim.  You will learn “emergency tips” that can drastically reduce the amount of a claim if performed in a timely manner.  We will show you actual examples of cleaning techniques used to mitigate water damage.  This course will help you better understand what your insured is going through when they have a water damage.

SERVPRO of Stone Oak Professionals provide fire and water damage restoration services. SERVPRO of Stone Oak proudly serves San Antonio, Universal City, Schertz, Converse, Live Oak, Selma, Alamo Heights, Seguin, New Braunfels, Spring Branch, and surrounding areas. We are available 24 hours/7 days a week and are ready to restore damage to your home or commercial structure caused by: Water Damage, Fire Damage, Disaster, storm and flood damage, Mold Damage.

We're always here to help, we can be contacted at (210) 858-9696.

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